Proceedings of the 3rd European Conference on Intellectual Capital

Corina Pelau et al.
Athiyaman, A. (1997): Linking student satisfaction and service quality perceptions: <strong>the</strong> case <strong>of</strong> university education,
in: <strong>European</strong> Journal <strong>of</strong> Marketing, Vol. 31 No. 7, 1997, pp. 528-540.
Bena, I. (2010): Evaluation <strong>of</strong> Students’ Expectations within <strong>the</strong> Satisfaction Measurement in Higher Education
Services, in: Brătianu, C.; Lixăndroiu, D. and Pop, N. Al. (Ed.) <strong>Proceedings</strong> <strong>of</strong> <strong>the</strong> 5th International <strong>Conference</strong>
on Business Excellence, Vol. 1, INFOMARKET, Brașov, pp. 63-66.
Bontis, N. (1998) “Intellectual capital: an exploratory study that develops measures and models”, Management
Decision, Vol. 36, No. 2, pp 63-76.
Bratianu, C. (2009), Dinamica cunostintelor, in Bratianu, C. (coord): Capitalul intelectual organizational, Editura ASE,
Bucuresti, pp. 9-38.
Brătianu, C. (2009) Capitalul intelectual organizational, Editura ASE, Bucuresti.
Chen, C.F. and Tsai, M.-H. (2009) “Perceived value, satisfaction, and loyalty <strong>of</strong> TV travel product shopping:
Involvement as a moderator”, Tourism Management, Vol. 29, pp 1166-1171.
DeShields, O.W. Jr; Kara, A. and Kaynak, E. (2005) “Determinants <strong>of</strong> business student satisfaction and retention in
higher education: applying Herzberg’s two-factor <strong>the</strong>ory”, International Journal <strong>of</strong> Educational Management, Vol.
19, No. 2, pp 128-139.
Douglas, J.; Douglas, A. And Barnes, B. (2006) “Measuring student satisfaction at a UK university”, Quality
Assurance in Education, Vol. 14, No. 3, pp 251-267.
Eggert, A. and Ulaga, W. (2002) “Customer perceived value: a substitute for satisfaction in business markets?”,
Journal <strong>of</strong> Business & Industrial Marketing, Vol. 17, No. 2/3, pp 107-118.
Grönroos, Ch. (2004) “The relationship marketing process: communication, interaction, dialogue, value”, The Journal
<strong>of</strong> Business & Industrial Marketing, Vol. 19, No. 2, pp 99-113.
Libbey, H.P. (2004): Measuring Student Relationships to School: Attachment, Bonding, Connectedness and
Engagement, in: Journal <strong>of</strong> School Health, September 2004, Vol. 74, No. 7, pp. 274-283.
Lovelock, C.H., Wirtz, J. (2004): Services marketing – People, technology, strategy, Pearson Prentice Hall, 5th
Edition.
Nonaka, I. (1991) “The Knowledge-Creating Company”, Harvard Business Review, November-December, pp 96-104.
Oldfield, B. M., Baron, S. (2000): Student perceptions <strong>of</strong> service quality in a UK university business and management
faculty, in: Quality Assurance in Education, Volume 8, Number 2,. pp. 85-95
O’Regan, P. and O’Donnel, D. (2000) “Intangible Asset Management: Recognizing, Valuing and Managing
Intellectual Capital”. In: Standford-Smith, B. and Kidd, P.T. (Eds.) E-business: key issues, applications and
technologies, IOS Press, Amsterdam, pp 353-366.
Pelau, C. (2010): The Relation between <strong>the</strong> Performance and Satisfaction <strong>of</strong> Students in Universities, in Bratianu, C.;
Lixandroiu, D.; Pop, N. Al.: Business Excellence, <strong>Proceedings</strong> <strong>of</strong> <strong>the</strong> 5th International <strong>Conference</strong> on Business
Excellence, Brasov.
Pelau, C; Vladoi, A. D.; Fufezan, M.; Dinca, V.; Ghinea, V. (2010): The Influence <strong>of</strong> Knowledge Dynamics on
Consumer Behavior, in: <strong>Proceedings</strong> <strong>of</strong> <strong>the</strong> 2nd <strong>European</strong> <strong>Conference</strong> on Intellectual Capital, Lisbon, Portugal,
pg. 465-471.
Pop, N. Al.; Tanţău A.; Pelau, C. (2010): Education and New Collaborative Methods. Case Study: MBA
“Entreprenuership and Innovation Management, in: Rusu, C. (ed.): Quality Management in Higher Education,
<strong>Proceedings</strong> <strong>of</strong> <strong>the</strong> 6th International Seminar on <strong>the</strong> Quality Management in Higher Education, Tulcea,
Romania, 2010, pg. 659-662.
Priluck, R. (2003) “Relationship marketing can mitigate product and service failures”, The Journal <strong>of</strong> Services
Marketing, Vol. 17, No. 1, pp 37-52.
Seymour, D.T. (1993) On Q: Causing Quality in Higher Education, Oryx, Phoenix AZ.
Stewart, T.A. (1997) Intellectual Capital: The New Wealth <strong>of</strong> Organizations, Doubleday/Currency, New York.
Van den Berg, H.A. (2002) “Models <strong>of</strong> Intellectual Capital Valuation: A Comparative Evaluation”, Knowledge Summit
Doctoral Consortium 2002, [online],
http://www.wedb.net/download/valoracao/aula_4/capital_intelectual_models<strong>of</strong>icvaluation.pdf
327