TC Systems, Inc. South Carolina - AT&T Clec Online

2.1.10.2.3 Firm Order Commitment (“FOC”)
Version 3Q03: 11/12/2003
BST 09/29/05 AL
Attachment 2
Page 22
2.1.10.2.3.1 Pursuant to Section 2.1.10.2.1 above, for purposes of this Section, a FOC is a
notification from BellSouth to TC SYSTEMS that a service order is valid and
error free and that BellSouth has committed to provision the service order on the
date specified on the LSR and confirmed on the FOC and/or on the date and time
specified on the LSR and confirmed on the FOC for time specific conversions.
BellSouth’s committed due date is the date BellSouth strives to deliver service
but is not a guaranteed date and may be altered due to facility or manpower
shortages and acts of God.
2.1.10.2.3.2 For the initial LSR, BellSouth should not provide TC SYSTEMS with either a
request for clarification or a reject message after BellSouth provides TC
SYSTEMS a FOC, except as outlined in Section 2.1.10.2.2.9 above.
Supplemental LSRs must be submitted via the method utilized to submit the
original LSR e.g. mechanized or manual unless conditions warrant otherwise and
mutually agreed to by both parties.
2.1.10.2.3.3 BellSouth’s measurement of FOC/reject performance as stated in Section
2.1.10.2.3.1 above will be set forth in Attachment 9, incorporated herein by this
reference.
2.1.10.3 Provisioning
2.1.10.3.1 Either party shall notify the other as soon as it becomes aware of any jeopardy
condition which may arise that would jeopardize BellSouth’s committed due date
or OC-TS, as applicable, of providing service to TC SYSTEMS.
2.1.10.3.1.1 Upon receipt of the FOC pursuant to Section 2.1.10.2.3.1, TC SYSTEMS shall
notify the customer of the Due Date and or Due Time (OC-TS order). Either
party shall notify the other party immediately if either party becomes unable to
make the Hot Cut at the Due Time and / or on the Due Date specified. New
scheduled due dates and times shall be within BellSouth’s normal hours of
operations unless mutually agreed to by both parties.
2.1.10.3.1.2 Excluding facility shortages, acts of God or unforeseen force shortages, if
BellSouth changes the date of a conversion from the date returned on the FOC,
the new due date will be no greater than three (3) business days from the original
requested date.
2.1.10.3.1.3 In the event BellSouth does not complete a conversion on the date returned on the
FOC or does not complete a time specific conversion as requested due solely to
BellSouth reasons, the following circumstances shall occur: (a) BellSouth shall
document the order as a Missed Appointment pursuant to the appropriate service
quality measurement outlined in Attachment 9 and incorporated herein by this
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