TC Systems, Inc. South Carolina - AT&T Clec Online

Attachment 1
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7.1.9 Process emergency call trace originated by Public Safety Answering Points.
7.1.10 Process operator-assisted directory assistance calls.
7.1.11 Adhere to equal access requirements, providing TC SYSTEMS local end users the
same IXC access that BellSouth provides its own operator service.
7.1.12 Exercise at least the same level of fraud control in providing Operator Service to
TC SYSTEMS that BellSouth provides for its own operator service.
7.1.13 Perform Billed Number Screening when handling Collect, Person-to-Person, and
Billed-To-Third-Party calls.
7.1.14 Direct End User account and other similar inquiries to the customer service center
designated by TC SYSTEMS.
7.1.15 Provide call records to TC SYSTEMS in accordance with ODUF standards.
7.1.16 The interface requirements shall conform to the interface specifications for the
platform used to provide Operator Services as long as the interface conforms to
industry standards.
7.2 Directory Assistance Service
7.2.1 Directory Assistance Service provides local and non-local end user telephone
number listings with the option to complete the call at the caller's direction
separate and distinct from local switching.
7.2.2 Directory Assistance Service shall provide up to two listing requests per call, if
available and if requested by TC SYSTEMS's end user. BellSouth shall provide
caller-optional directory assistance call completion service at rates set forth in
BellSouth's General Subscriber Services Tariff to one of the provided listings.
7.3 Directory Assistance Service Updates
7.3.1 BellSouth shall update end user listings changes daily via the Directory Assistance
Database. In addition, BellSouth will provide service to TC SYSTEMS that is
equal to the service it provides to itself and its end users. These changes include:
7.3.2 New end user connections
7.3.3 End user disconnections
7.3.4 End user address changes
7.3.5 These updates shall also be provided for non-listed and non-published numbers for
use in emergencies.
Version 2Q03: 07/21/03
CCCS 62 of 433