TC Systems, Inc. South Carolina - AT&T Clec Online

Version 2Q03: 07/21/03
Attachment 10
Page 5
be conducted in accordance with standards prescribed in Section 252 of
the Act.
2.12 Upon agreement to the rates, terms and conditions of a BFR, an
amendment to this Agreement may be required.
3.0 NEW BUSINESS REQUEST
3.1 A New Business Request (NBR) is to be used by TC SYSTEMS to make a
request of BellSouth for a new or modified feature or capability of an
existing product or service, a new product or service that is not deployed
within the BellSouth network or operations and business support systems,
product delivery process or option, not otherwise subject to the CCP, or a
new or modified service option that was not previously included in this
Agreement (Requested Enhanced Services).
3.2 An NBR shall be submitted in writing by TC SYSTEMS and shall
specifically identify the requesting party (TC SYSTEMS SPOC), the
requested service date, technical requirements, space requirements and/or
such specifications that clearly define the request such that BellSouth has
sufficient information to analyze and prepare a response. The request
shall be sent to TC SYSTEMS’s designated BellSouth Sales contact.
3.3 If BellSouth determines that the preliminary analysis of the NBR is of
such complexity that it will cause BellSouth to expend inordinate
resources to evaluate the NBR, BellSouth will notify TC SYSTEMS
within ten (10) business days of BellSouth’s receipt of the NBR that a fee
will be required prior to the evaluation of the NBR. BellSouth will provide
TC SYSTEMS a report as to why the funds are needed and the types of
resources that will be needed in order to evaluate the NBR. The evaluation
performed by BellSouth and provided to TC SYSTEMS will include a
detailed breakdown of the cost supporting the proposed fee, including the
development costs to complete the preliminary analysis TC SYSTEMS
shall submit such fee within thirty (30) business days of BellSouth’s
notice that a fee is required. Within thirty (30) business days of
BellSouth’s receipt of the fee, BellSouth shall respond to TC SYSTEMS
by providing a preliminary analysis of such Requested Services that are
the subject of the NBR.
3.4 Within two (2) business days of receipt of a NBR, BellSouth shall
acknowledge in writing to the TC SYSTEMS SPOC its receipt of the
request and identify its single point of contact (BellSouth SPOC)
responsible for responding to the request and shall request any additional
information needed to process the request. Notwithstanding the foregoing,
BellSouth may reasonably request additional information from TC
CCCS 394 of 433