TC Systems, Inc. South Carolina - AT&T Clec Online

Attachment 6
Page 4
1.4 BellSouth will provide TC SYSTEMS with access to its OSS twenty-four (24)
hours a day, seven (7) days a week, less reasonable periods required for regular
maintenance and scheduled downtime. BellSouth will use its best efforts to
perform maintenance and to schedule downtime during evening hours and on
weekends, and will post its scheduled downtime on the BellSouth
interconnection website. Any changes to BellSouth’s downtime schedule, as
listed on its interconnection website, shall be subject to the CCP as provided in
Section 1.6 of this Attachment. At a minimum, BellSouth shall provide TC
SYSTEMS fifteen (15) calendar days advance notice of any scheduled
maintenance.
1.5 The Parties will provide to each other a Single Point of Contact (“SPOC”) to
provide technical support for the OSS described herein. The Parties will
provide to each other a toll-free nationwide telephone number (operational
during the same hours as the Parties provide to their own end user customers)
which will be answered by capable staff trained to answer questions and
resolve problems in connection with the ordering and provisioning of
BellSouth Services and Elements.
1.6 The Parties agree that the current Change Control Process (“CCP”) will be
used to manage the OSS as described below. TC SYSTEMS and BellSouth
agree to comply with the provisions of the current Change Control Process.
The provisions of the documented CCP may be amended from time to time
with concurrence from the CLEC participants as provided for in the CCP
guidelines, and are incorporated herein by reference. Generally, the CCP will
administer changes to existing electronic interfaces, the introduction of new
electronic interfaces, the retirement of old electronic interfaces, associated
manual process improvements, and associated testing and documentation
relevant to all change management processes. The process will define a
procedure for resolution of CCP disputes. Documentation of the CCP, as well
as that of related information and processes, will be clearly organized and
readily accessible to TC SYSTEMS at BellSouth's interconnection website.
1.7 The service standards, measurements and performance incentives applicable to
the interfaces are set forth in Attachment 9 of this Agreement, incorporated
herein by this reference.
1.8 TC SYSTEMS and BellSouth will utilize standard industry formats and data
elements developed by the Alliance for Telecommunications Industry Solutions
(“ATIS”), including without limitation to the Ordering and Billing Forum
(“OBF”) (“ATIS and its associated committees”). Where standard industry
formats and data elements are not developed by ATIS and its associated
committees, TC SYSTEMS and BellSouth will use the Change Control
Process to address the specific format or data element requirements. When an
ATIS and its associated committees standard or format is subsequently
adopted, the Parties will utilize the Change Control Process to determine
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