TC Systems, Inc. South Carolina - AT&T Clec Online

Attachment 6
Page 11
4.3 For services provided through resale, BellSouth agrees to provide TC
SYSTEMS with scheduled maintenance for residence and small business end
users consistent with the Operational Understanding. BellSouth agrees to
provide TC SYSTEMS written notification of Central Office conversions and
such conversions consistent with the Operational Understanding.
.
4.4 Maintenance charges for premises work beyond the NID by BellSouth
technicians, shall be billed by TC SYSTEMS to its end user, and not by
BellSouth. The BellSouth technician shall, (i) contact TC SYSTEMS for
authorization, (ii) provide TC SYSTEMS an estimate of time and materials
required, (iii) explain to the end user additional work performed, upon
completion of such requested work, and, (iv) notify TC SYSTEMS if a
subsequent visit is required. BellSouth will bill maintenance charges for
premises visits to TC SYSTEMS.
4.5 When maintenance charges are incurred during premises visits, the BellSouth
technician shall present the end user with a warranty sheet for the work
performed and the materials used. In the event that an additional appointment
is required, the BellSouth technician will notify TC SYSTEMS immediately.
4.6 BellSouth shall use best efforts to provide TC SYSTEMS with prior
notification, in the event that a BellSouth repair person is unable to keep a
scheduled repair visit. If prior notice is not given and a scheduled repair visit is
missed, TC SYSTEMS may escalate to BellSouth for expedited repair or a
revised estimated completion time.
5 Billing
5.1 BellSouth shall provide to TC SYSTEMS nondiscriminatory access to billing
OSS in compliance with the provisions in Attachment 7 – Billing.
6 Testing
6.1 BellSouth shall administer all OSS testing in accordance with published testing
processes as set forth in the CCP document and the CLEC Pre-
Ordering/Ordering Interface Testing Practices and Procedures. Both
documents are accessible at BellSouth's interconnection website, and any
changes to those procedures will be administered through the CCP.
6.2 When the BellSouth testing environment is available, BellSouth will support
regression testing to assure systems integrity.
CCCS 327 of 433