TC Systems, Inc. South Carolina - AT&T Clec Online

Version 3Q03: 11/12/2003
BST 09/29/05 AL
Attachment 2
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reference and (b) TC SYSTEMS will not re-negotiate nor consider a change in due
date and/or due time as a re-negotiation and (c) TC SYSTEMS will advise
BellSouth to proceed as necessary to complete the cut; and BellSouth will not bill
OCTS charges and TC SYSTEMS will not be required to pay for OCTS where a
missed appointment of OCTS has occurred as provided for in the service quality
measurements of Attachment 9 and incorporated herein by this reference.
2.1.10.3.1.4 Conversions that cannot be completed as requested on the LSR and confirmed on
the FOC, due solely to TC SYSTEMS or TC SYSTEMS’s end user reasons will
be submitted to BellSouth as a Supplemental Order. Supplemental Orders must be
submitted via the method utilized to submit the original LSR, e.g., mechanized or
manual unless conditions warrant otherwise and mutually agreed to by both
parties.
2.1.10.3.2 Upon receipt of the FOC, TC SYSTEMS and BellSouth agree to follow the
procedures for porting numbers as outlined in Attachment 5, incorporated herein
by this reference.
2.1.10.3.2.1 In the event that BellSouth discovers, during the provisioning process, a conflict
between BellSouth’s database and its physical facilities, indicating a lack of
BellSouth facilities, BellSouth shall issue a Pending Facilities (“PF”) status by
sending an electronic notice to TC SYSTEMS, if the request was submitted
electronically, or in the case of a manually submitted LSR, such notice will be
provided via the PF report accessible via the Internet.
2.1.10.3.2.1.1 PF order status occurs when a due date may be in jeopardy due to facility delay
and may become a Missed Appointment due to BellSouth reasons.
2.1.10.3.2.1.2 In the event that BellSouth cannot meet its committed Due Date and/or Due Time
because of a PF condition due to a BellSouth facility shortage, the following shall
occur: (a) BellSouth will notify TC SYSTEMS as soon as the order is placed in
PF status in accordance with Section 2.1.10.3.2.1 above; and (b) BellSouth shall
document the order as a Missed Appointment (“MA”) within BellSouth’s internal
systems, provided BellSouth is unable to complete the work on the date returned
on the FOC; and (c) BellSouth will provide TC SYSTEMS estimated service date
(“ESD”) information at intervals that BellSouth provides such information to
itself, its own end users, its affiliates or any other CLEC. BellSouth targets to
provide ESD information within five (5) business days from the date the PF
condition occurs.
2.1.10.3.2.2 TC SYSTEMS shall provide BellSouth with a toll free number as stated in the
Implementation Contact Telephone Number (“ImpCon”) Field on the LSR that
BellSouth shall commit to call and use for all notification to TC SYSTEMS. In
addition, an TC SYSTEMS representative will answer and will respond within
five (5) minutes. Response as used in this section shall mean that the TC
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