TC Systems, Inc. South Carolina - AT&T Clec Online

Version 2Q03: 07/21/03-TC SYSTEMS AL
Attachment 4-Central Office
Page 20
SYSTEMS performs testing of its facilities and submits a trouble ticket to BellSouth
indicating a trouble exists on BellSouth’s side of the demarcation, then BellSouth will
perform the required testing on its side of the demarcation point to isolate the trouble
reported by TC SYSTEMS. If BellSouth does find that a trouble exists on its side of
the demarcation point after it has performed the required testing of its facilities, then
BellSouth will take the necessary action to repair its facilities to eliminate the trouble
and TC SYSTEMS will not be charged for submission of the trouble ticket. If
BellSouth cannot locate any trouble on its side of the demarcation point, then
BellSouth will assess TC SYSTEMS the applicable Maintenance of Services charge as
set forth in Section 13.3.1 of BellSouth’s FCC Tariff No. 1, based on the amount of
time, in half-hour increments, it takes a BellSouth technician to complete the
appropriate testing. If, within thirty (30) calendar days of BellSouth’s billing of the
Maintenance of Services charge, TC SYSTEMS performs its testing of the same
facilities and finds that the trouble has not been eliminated and does not reside on TC
SYSTEMS’s side of the demarcation point, then TC SYSTEMS shall submit a second
trouble ticket to BellSouth. If, after testing has been performed by BellSouth, the
trouble is actually determined to be on BellSouth’s side of the demarcation point,
BellSouth will not charge TC SYSTEMS for the submission of the trouble ticket.
BellSouth shall also credit TC SYSTEMS’s account for the amount of the original
Maintenance of Service charge on this same facility, within the next billing cycle.
5.13 Process for Repair and Maintenance of Intra-Office Wiring
5.13.1 As needed, BellSouth will cooperate fully with TC SYSTEMS to test and troubleshoot
all intra-office wiring that goes through an IID, so that service troubles can be
isolated to a particular intra-office wiring component and resolved by the Party with
responsibility for that component.
5.13.2 In the event that an TC SYSTEMS customer reports a repair and/or maintenance
problem that requires testing of intra-office wiring and a BellSouth technician is
needed to complete that test, the BellSouth technician will respond as soon as
possible, but in any event in a timeframe no longer than that which BellSouth would
apply when responding on a repair report from its own customer.
5.13.3 No trouble ticket may specify that the suspected faulty component is under the
ownership of both Parties.
5.13.4 BellSouth is responsible for fixing problems with its wiring and/or equipment with
minimal disruption to TC SYSTEMS or TC SYSTEMS customers.
5.14 TC SYSTEMS’s Equipment and Facilities. TC SYSTEMS, or if required by this
Attachment, TC SYSTEMS‘s BellSouth Certified Supplier, is solely responsible for
the design, engineering, installation, testing, provisioning, performance, monitoring,
maintenance and repair of the equipment and facilities used by TC SYSTEMS which
must be performed in compliance with all applicable BellSouth Specifications. Such
equipment and facilities may include, but are not limited to, cable(s), equipment, and
CCCS 246 of 433