TC Systems, Inc. South Carolina - AT&T Clec Online

Attachment 6
Page 10
entries to databases and 911/E911 capability) are properly ordered or retained
on the service request.
3.20 Operational Support Systems
3.21 LSRs submitted by means of an electronic interface will incur an OSS
electronic ordering charge. An individual LSR will be identified for billing
purposes by its Purchase Order Number (PON). LSRs submitted by means
other than an interactive interface (mail, fax, courier, etc.) will incur a manual
order charge.
3.22 Denial/Restoral OSS Charge
3.22.1 In the event TC SYSTEMS provides a list of customers to be denied and
restored, rather than an LSR, each location on the list will require a separate
PON and therefore will be billed as one LSR per location.
3.23 Cancellation OSS Charge
3.23.1 TC SYSTEMS will incur an OSS charge for an accepted LSR that is later
canceled.
3.24 Supplements or clarifications to a previously billed LSR will not incur another
OSS charge.
4 Maintenance and Repair
4.1 BellSouth shall provide to TC SYSTEMS electronic access to its OSS for the
purpose of performing maintenance functions for all Services and Elements
provided pursuant to this Agreement in accordance with the terms and
conditions of this Attachment 6 and as set forth in the Operational
Understanding negotiated between BellSouth and TC SYSTEMS Maintenance
Centers (“Operational Understanding”). BellSouth will not make changes to
the Operational Understanding negotiated between BellSouth and TC
SYSTEMS without TC SYSTEMS’s agreement. Specifications for access and
use of BellSouth's maintenance and repair interfaces are set forth at BellSouth's
interconnection website and are incorporated herein by reference.
4.2 BellSouth service technicians shall provide to TC SYSTEMS end users repair
service that is at least equal in quality to that provided to BellSouth end users
and trouble calls from TC SYSTEMS shall receive response time priority that
is at least equal to that of BellSouth end users and shall be handled on a "first
come first served" basis regardless of whether the end user is an TC
SYSTEMS end user or a BellSouth end user.
CCCS 326 of 433