TC Systems, Inc. South Carolina - AT&T Clec Online

Attachment 6
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SYSTEMS’s ability to allow other CLECs to view TC SYSTEMS’s CSRs
utilizing BellSouth’s interfaces.
3 Ordering and Provisioning
3.1 BellSouth will provide to TC SYSTEMS electronic access to OSS for the
purpose of exchanging order information, including order status and
completion notification, for non-complex and certain complex resale requests,
and for requests for certain network elements. Specifications for access and
use of BellSouth's electronic ordering interfaces are set forth at BellSouth's
interconnection website and are incorporated herein by reference. Any
changes to these specifications will be clearly defined and communicated via
the appropriate CCP and/or Carrier Notification process.
3.2 BellSouth will recognize TC SYSTEMS as the customer of record for services
ordered by TC SYSTEMS pursuant to this Agreement and will send all
notices, invoices and pertinent information directly to TC SYSTEMS. Except
as otherwise specifically provided in this Agreement, TC SYSTEMS shall be
the single and sole point of contact for all TC SYSTEMS end users for all
questions, inquiries or requests.
3.3 Each Party shall refer all questions regarding the other Party’s services or
products directly to the other Party at a telephone number specified by the
other Party. Each Party shall ensure that all their representatives who receive
inquiries regarding the other Party’s services or products: (i) provide such
numbers to callers who inquire about the other Party’s services or products;
and (ii) do not in any way disparage or discriminate against the other Party, or
its products or services.
3.4 TC SYSTEMS may submit, and BellSouth will accept, requests for Services
and Elements on a single LSR per end user account.
3.5 Currently all telecommunications services for resale, unbundled network
elements, and interconnection are requested via BellSouth’s LSR. The
exception to this is an industry-wide exception dealing with ordering
interconnection local trunking, which is ordered on an Access Service Request
(“ASR”). Ordering procedures for LSRs are as outlined in the ordering guide
posted at BellSouth's interconnection website, and any changes to those
procedures will be administered through the CCP. Any additions or changes to
ordering procedures resulting from new Services and Elements shall be
provided to TC SYSTEMS through BellSouth’s interconnection website
and/or carrier notifications.
3.6 BellSouth shall provide all ordering and provisioning services to TC
SYSTEMS during the same business hours of operation that BellSouth
provisions service to its affiliates or end users. Ordering and provisioning
support required by TC SYSTEMS outside of these hours will be considered
CCCS 323 of 433