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FEI-FEVI 2010 EEC Report filed March 31, 2011 - FortisBC

FEI-FEVI 2010 EEC Report filed March 31, 2011 - FortisBC

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FORTISBC ENERGY INC. AND FORTISBC ENERGY (VANCOUVER ISLAND) INC.<br />

<strong>2010</strong> ENERGY EFFICIENCY AND CONSERVATION ANNUAL REPORT<br />

Goals<br />

Description<br />

Administration<br />

Communications<br />

Evaluation Strategy<br />

• Upgrade a minimum of 8,180 heating systems.<br />

• Prepare market for adoption of ENERGY STAR® provincial furnace<br />

regulations for retrofit market, January 1, <strong>2010</strong>.<br />

• Educate consumers about the advantages of energy efficient furnaces and<br />

boilers and provide an incentive that promotes a proactive replacement<br />

decision.<br />

• Educate the trades about upcoming regulations.<br />

• Engage manufacturers by distributing coupons for ENERGY STAR® furnaces<br />

and boilers and providing funds for co-marketing opportunities.<br />

In order to educate customers and the trades about the benefits of ENERGY<br />

STAR® heating system upgrades, the Companies offered a $250 bill credit to<br />

partially offset the estimated $850 incremental cost of purchasing ENERGY<br />

STAR® furnaces or boilers over mid-efficiency models. In addition to the $250<br />

incentive, from September to December 2008 and 2009, furnace and boiler<br />

manufacturers provided coupons for discounts and extended warranties for<br />

ENERGY STAR® heating systems.<br />

Implementation<br />

Accenture Utilities Business Process Outsourcing Services(“ABSU”), a subsidiary<br />

of Accenture Inc., through a subcontracting arrangement with CustomerWorks LP,<br />

processed the bill credit rebate process for the Companies’ applications. The<br />

Ministry of Energy processed LiveSmart BC applications. De-duplication was<br />

performed to ensure customers were only awarded a single $250 rebate.<br />

Promotions included website prominence, bill inserts, advertisements in<br />

community newspapers and trade publications, and events. In the fall of 2008 and<br />

2009, manufacturers provided coupons for additional savings on furnace<br />

replacements.<br />

An extensive evaluation of natural gas consumption after installation of an<br />

ENERGY STAR® furnace or boiler on 2005-2007 program participants confirmed<br />

energy savings estimates of over 11 GJs per participant (Sampson and<br />

Associates). The study provided in-depth feedback for future program<br />

development.<br />

SECTION 3: RESIDENTIAL ENERGY EFFICIENCY PROGRAM AREA Page 25

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