FEI-FEVI 2010 EEC Report filed March 31, 2011 - FortisBC

Affordable Housing Discussion points
• Look at mass purchases for low income: water tanks, furnaces and boilers
Fireplaces
• A lot of discussion regarding need for fireplace programs for MURBs and issues with
strata meters and strata policies; Joint program with commercial program manager is
under discussion
• Need more customer education on energy use by fireplaces, zone heating/primary/rightsizing,
pilot lights and whole home heating
Furnace programs
• Positive feedback for scrap-it program
• TLC Furnace service program success was discussed. Idea for a sticker on furnace for
timing of next service
Outreach to TG residential customers & other discussion points
• Explore ways to get unbiased, fuel-neutral, manufacturer-neutral advice to customers
• Need to move beyond energy advisor to advice that is more of a whole-home heating
“solution”
• Look at a listserv idea for consumers and the trades to maintain a knowledge base of
information and concerns
• How to get the information out to mainstream home/family-based magazines
• Watch for the Canadian Hydronics Council (CHC) upcoming industry advertising campaign
“beautiful heat”
-essentially gas
-alternate energy
- focus on health benefits
• Marketing communications could provide more education about why Terasen is involved in
conservation:
-what’s in it for Terasen
-what’s in it for shareholders
-what’s in it for customers
• Engage Certified Energy Advisors in promoting programs
• Financing and equipment rentals were discussed briefly. Look to the City of Vancouver
program for home retrofits that involves on- tax financing and retrofitting policy
• Consider financing to assist with the deployment of individual metering in Multi-Unit
Residential to help promote conservation in suites. Occupants are not readily aware that
their gas bills are rolled into strata fees so it is for the common good to reduce their
consumption
• Collaborate with key stakeholders on building codes and retrofitting policies. Example, City
of Vancouver, Minister Yamamoto, etc.