FEI-FEVI 2010 EEC Report filed March 31, 2011 - FortisBC

FORTISBC ENERGY INC. AND FORTISBC ENERGY (VANCOUVER ISLAND) INC.
2010 ENERGY EFFICIENCY AND CONSERVATION ANNUAL REPORT
Implementation
Administration
Communications
which states that in order to be considered adequate, a utility’s plan portfolio
must include measures for rental accommodation.
Program administration is handled entirely in-house by the Companies’ EEC staff.
Shifting program administration to an outside service provider or dedicated program
operations personnel is a requirement in 2011 in order to free up internal resources
potential to be redirected towards new commercial program development and roll
out.
• www.fortisbc.com – includes a webpage with program information, application
form for downloading, and program terms and conditions.
• Commercial customer outreach initiative that saw the Companies call over 80,000
commercial customers to provide information on the Light Commercial ENERGY
STAR® Boiler program, among others.
• FortisBC Service Line newsletter containing a story outlining one participant’s
experience with the program and a new high efficiency water heater.
• Web tile ads for use on partner websites (industry associations, municipalities,
advocacy groups, and so on).
• Online directory of qualifying hot water heaters to make selection of a high
efficiency water heater as simple as possible.
• Brochure: three panel brochure with application form and terms and conditions for
hand out at tradeshows and delivery to the Companies’ sales staff.
• Engagement of suppliers’ and manufacturers’ representatives via information
sessions designed to instill awareness of, and answer questions about the
program.
• Lunch and learn sessions with relevant engineering firms, plumbers. and gas
fitters. The most relevant being those who deal most often with the target
customer groups.
• Speaking engagements and webpage advertisements with target organizations
such as:
o British Columbia Restaurant and Food Services Association;
o British Columbia Hotel Association;
o Tourism Vancouver;
o Vancouver Hotel Association;
o Mechanical Contractor’s Association of British Columbia;
o Building Operators and Managers Association;
o BC Apartment Owners and Managers Association; and
o Magazine advertisement with publications such as: HPAC Engineering
magazine, APEGBC / Innovation magazine, and ASHRAE-BC Totem
newsletter.
• Direct contact with target customers, as well as their attendant suppliers,
engineers, and O&M service providers is essential in the initial stages of the
program.
• Information distributed to all customer touch points including call centres and
sales and service staff.
SECTION 4: COMMERCIAL ENERGY EFFICIENCY PROGRAM AREA Page 67