FEI-FEVI 2010 EEC Report filed March 31, 2011 - FortisBC

14
Desirable Support Materials
The following were suggested by some contractors as desirable support materials (materials they
could have available for their customers) :
Website address; and,
Brochures – with pictures and bullet form information (concise (concise, limited) limited).
One contractor suggested that a website to direct customers to is best, as the frequency of changes
to programs is too rapid for him to become aware of, and he does not want to be responsible for
providing inaccurate information to the customer.
Some contractors indicated they would provide brochures to customers if they had them available available.
It should be noted that contractors really want the customer to assume responsibility for these
incentive programs, as they do not want to add un-billable time to each project in order to educate
the customers. However, they strive for customer satisfaction, hence, would like to be able to quickly
give g the customer information that might g enhance their image g as a service provider.