reproductive health services for adolescents - Pathfinder International

Module 16/Unit 4
CONTENT
Knowledge/Attitudes/Skills
• Smiling without showing tension.
• Facial expressions that show interest
and concern.
• Maintaining eye contact.
• Encouraging, supportive gestures
such as nodding one's head.
Negative nonverbal cues include:
• Not making/maintaining eye contact.
• Glancing at one's watch obviously
and more than once.
• Flipping through papers or
documents.
• Frowning.
• Fidgeting.
• Sitting with the arms crossed.
• Leaning away from the client.
Providers should remember ROLES
when communicating the adolescent:
R = Relax the client by using facial
expressions that show interest.
O = Open up the client by using a warm
and caring tone of voice.
L = Lean towards the client, not away
from him or her.
E = Establish and maintain eye contact
with the client.
S = Smile
Training/Learning Methods
(Time Required)
Did you feel your partner
understood you How did you
know
Did anyone feel helped Why or
why not
Why is silence so difficult to
tolerate
Give examples of contradictory
verbal/nonverbal messages.
What happens when nonverbal
behavior does not match verbal
messages
Do we sometimes show negative
emotions or feelings to clients
during counseling sessions In
what ways
The objective of this exercise is to
make participants aware of nonverbal
ways of communicating, particularly
when listening to clients, and to
demonstrate the power of nonverbal
communication.
• Quickly summarize using the
Verbal/Nonverbal Communication
content on the left-hand side of the
page.
Pathfinder International
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Adolescent Curriculum