Travel in London Travel in London

8. Transport connectivity, physical accessibility and understanding London’s diverse communities
Figure 8.11
Disabled customers experience a range of specific frustrations which act as
barriers to travel.
Source: TfL Customer and Employee Insight.
Figure 8.12
Specific additional frustrations and barriers affecting disabled people using
public transport, in blue, overlaid on those of the general population.
Source: TfL Customer and Employee Insight.
157 Travel in London, Report 8