Travel in London Travel in London

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4. Performance of the transport networks or close to, best-ever levels, following on from and maintaining the exceptional performance to support the London 2012 Games. For the first time in recent years, however, there is some evidence of deterioration in the performance of London’s road network, reflecting increasing traffic levels and an unprecedented amount of construction activity temporarily affecting the network. • Levels of service reliability on the Underground are at or about all-time highs. In 2014/15, 97.6 per cent of scheduled train kilometres were operated, slightly up on the 97.5 per cent of 2013/14 and reflecting an increase of 5.2 per cent in train kilometres scheduled. Over the period since 2008/09 London Underground has operated more train kilometres more reliably than ever before, with 80 million train kilometres operated in 2014/15 with 97.6 per cent reliability, against 73 million train kilometres operated in 2008/09, with 96.4 per cent reliability. In terms of customer-focused measures, excess journey time for the Underground has reduced from an average of 6.6 minutes in 2008/09 to 4.6 minutes in 2014/15, a reduction of 30.3 per cent in this measure of unreliability. • Bus reliability, in terms of the percentage of schedule operated, has been at consistently high levels throughout the period from 2008/09. In 2014/15 97.1 per cent of the schedule was operated, compared with 97.2 per cent in 2008/09. Achieving and maintaining these high levels of bus network reliability has been a major feature of the period since 2000. In terms of excess waiting times, for much of the period since 2008 the average bus passenger has had to wait just one minute longer than they would otherwise have to do if the service ran perfectly to schedule, although this has increased to 1.1 minutes in 2014/15, and there are signs that wider congestion trends during 2015 are beginning to impact on bus service reliability. • Reliability on London’s two self-contained light rail networks has also been excellent throughout the period since 2008/09. On the Docklands Light Railway over 99 per cent of the scheduled service was operated for the last two years, and 5 of the 7 years since 2008/09 have seen over 97 per cent of the scheduled service operated. 2014/15 saw the highest ever level of scheduled service operated, at 99.3 per cent. Tramlink has performed similarly well, with at least 97 per cent of scheduled services operated in all years since 2008/09. • Since its inception, London Overground has been at or close to the best performing National Rail operator serving London. The network has consistently recorded Passenger Performance Measures (PPM) of over 94 per cent, with a value of 95 per cent in the most recent year. The PPM measure is a percentage value that combines measures of service reliability and timekeeping. • On National Rail more widely in London, PPM measures have typically been in the 85 per cent to 95 per cent range, although scores for individual operators have varied considerably across the years. Services on the c2c, Chiltern Railways, and London Overground lines have tended to be the higher performers in terms of PPM, whereas those on First Great Western, Thameslink, London Midland and Southern lines have tended to consistently perform less well on the basis of this measure. • On London’s roads, for much of the period since 2008, average traffic speeds and delays (congestion) have been notable for their stability. However, in the most recent year there is evidence of emerging pressures on the road network with a decrease of 4 per cent in average traffic speeds across London, coupled 74 Travel in London, Report 8
4. Performance of the transport networks with a sharp 13 per cent increase in average traffic delay, providing a marked contrast to the historic trend. • The historic stability in these trends is thought to reflect a combination of falling traffic levels and much improved network management, albeit that effective network capacity for general traffic continued to be reallocated to other MTS priorities. The recent change in trend is thought to reflect increasing traffic levels, coupled with temporary disruption from the unprecedented construction boom affecting London’s roads. Clearly, this change in road network conditions will need to be a focus for future planning, especially given the expected continued rapid growth in London’s population and the increasing requirement for improvements to the wider urban realm in London. • Journey time reliability on the TfL road network (the TLRN) – has largely retained its historic stability in the most recent year, standing at a value of 88 per cent in 2014/15, against an average over the available time series of 89 per cent (of road journeys completed ‘on time’). This reflects a strong focus by TfL to minimise the impact of temporary disruptions and works, and to actively manage traffic to optimise overall network conditions. 4.4 Summary of key service supply and operational performance statistics for London’s key public transport networks Table 4.1 below summarises key service supply and operational performance indicators for the most recent two years, these also compared to the position in 2000/01 and – covering the nominal terms of the current MTS – the position in 2008/09. Table 4.1 Key indicators of public transport service provision and performance since 2000/01. Summary of typical values. Mode Measure 2000/01 2008/09 2013/14 2014/15 Service provision Buses Kilometres operated 365 million 478 million 491 million 489 million London Kilometres operated 64 million 71 million 76 million 80 million Underground DLR Kilometres operated 2.9 million 3.9 million 5.8 million 5.8 million London Kilometres operated 2.4 million 2.7 million 3.0 million 3.0 million Tramlink London Kilometres operated n/a 3.3 million 8.1 million 8.1 million Overground Service performance Buses Excess wait time 2.2 min 1.1 min 1.0 min 1.1 min London 6.6 min 5.2 min 4.6 min Excess journey time 8.6 min Underground DLR Reliability 96% 98% 99% 99% London 99% Reliability 99% Tramlink 99% 98% National Rail ORR L&SE PPM 78% 91% 90% 89% London Overground ORR PPM n/a n/a 96% 95% Source: TfL Planning, Strategic Analysis. 75 Travel in London, Report 8
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