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10. The <strong>London</strong> 2012 Games and their legacy – an update<br />
• Effective freight plann<strong>in</strong>g and operations - follow<strong>in</strong>g a comprehensive<br />
engagement programme, advice and support from the Traffic Commissioners<br />
and the development of tools such as the Freight Journey Planner, freight<br />
operators and bus<strong>in</strong>esses adapted dur<strong>in</strong>g the Games, keep<strong>in</strong>g <strong>London</strong> stocked<br />
and serviced and demonstrat<strong>in</strong>g <strong>in</strong>novative practices such as quieter out-ofhours<br />
deliveries.<br />
• More walk<strong>in</strong>g and cycl<strong>in</strong>g across <strong>London</strong> – efforts to encourage people to walk<br />
and cycle dur<strong>in</strong>g the Games were successful. Pedestrian counts across <strong>London</strong><br />
showed walk<strong>in</strong>g was up by seven per cent dur<strong>in</strong>g the Olympic Games and by 18<br />
per cent dur<strong>in</strong>g the Paralympic Games, while cyclists cross<strong>in</strong>g the Thames were<br />
up 20 per dur<strong>in</strong>g the Olympic Games and Barclays Cycle Hire saw record use.<br />
• A more accessible transport system – efforts were made to make the transport<br />
network as accessible as possible, <strong>in</strong>clud<strong>in</strong>g major alterations at Green Park and<br />
Southfields stations. New lifts were <strong>in</strong>stalled, accessible shuttle services were<br />
provided, manual board<strong>in</strong>g ramps were used and new audio/visual displays were<br />
provided. This was <strong>in</strong> addition to an already fully accessible DLR, bus network<br />
and taxis.<br />
TfL has subsequently <strong>in</strong>tegrated many of these successful practices and <strong>in</strong>sights<br />
ga<strong>in</strong>ed <strong>in</strong>to future plann<strong>in</strong>g and daily operational delivery, ensur<strong>in</strong>g a last<strong>in</strong>g legacy<br />
from these aspects of the Games experience.<br />
Physical transport legacy update - 2014<br />
The 2012 Games legacy cont<strong>in</strong>ues to <strong>in</strong>fluence developments with<strong>in</strong> <strong>London</strong>’s<br />
transport network. The unparalleled levels of face-to-face customer service seen<br />
dur<strong>in</strong>g the event will become the norm under Tube modernisation plans. The<br />
follow<strong>in</strong>g specific <strong>in</strong>itiatives, put <strong>in</strong> place dur<strong>in</strong>g 2014, cont<strong>in</strong>ue to extend both the<br />
physical and operational legacy aspects of the Games:<br />
• New station. The new Pudd<strong>in</strong>g Mill Lane station, the largest on the DLR<br />
network, opened <strong>in</strong> April 2014 with double-tracked rails that allow an extra<br />
1,100 customers to be carried every hour.<br />
• More buses. A new bus service was <strong>in</strong>troduced to Queen Elizabeth Olympic<br />
Park <strong>in</strong> November 2014, provid<strong>in</strong>g better transport connections for the area.<br />
Stops <strong>in</strong>clude the <strong>London</strong> Aquatics Centre and ArcelorMittal Orbit.<br />
• More ramps. Cont<strong>in</strong>u<strong>in</strong>g the legacy of accessible travel promised after the 2012<br />
Games, the UK’s first ‘bridge style’ board<strong>in</strong>g ramps were unveiled <strong>in</strong> May 2014<br />
and <strong>in</strong>troduced at three stations the follow<strong>in</strong>g month. The ramps are used at<br />
stations where there is a step down between platform and tra<strong>in</strong>.<br />
• Many major accessibility improvements are currently under way, along with<br />
dozens of smaller step-free projects, with a target of at least 25 more Tube and<br />
<strong>London</strong> Overground stations, plus dozens of National Rail and Crossrail<br />
stations, step-free with<strong>in</strong> the next 10 years.<br />
• Cycl<strong>in</strong>g <strong>in</strong> the park. It was announced <strong>in</strong> November 2014 that the cycle hire<br />
scheme will expand <strong>in</strong>to Queen Elizabeth Olympic Park with eight new dock<strong>in</strong>g<br />
stations and 320 dock<strong>in</strong>g po<strong>in</strong>ts.<br />
• Help<strong>in</strong>g hands. Our <strong>Travel</strong> Ambassadors cont<strong>in</strong>ue to help keep <strong>London</strong> mov<strong>in</strong>g<br />
when major events, <strong>in</strong>clud<strong>in</strong>g the Nott<strong>in</strong>g Hill Carnival and strike action, put the<br />
transport network under pressure. S<strong>in</strong>ce the 2012 Games <strong>Travel</strong> Ambassadors<br />
have been deployed at many major events <strong>in</strong>clud<strong>in</strong>g Ride<strong>London</strong> 2014.<br />
188 <strong>Travel</strong> <strong>in</strong> <strong>London</strong>, Report 8