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10. The <strong>London</strong> 2012 Games and their legacy – an update<br />

• Effective freight plann<strong>in</strong>g and operations - follow<strong>in</strong>g a comprehensive<br />

engagement programme, advice and support from the Traffic Commissioners<br />

and the development of tools such as the Freight Journey Planner, freight<br />

operators and bus<strong>in</strong>esses adapted dur<strong>in</strong>g the Games, keep<strong>in</strong>g <strong>London</strong> stocked<br />

and serviced and demonstrat<strong>in</strong>g <strong>in</strong>novative practices such as quieter out-ofhours<br />

deliveries.<br />

• More walk<strong>in</strong>g and cycl<strong>in</strong>g across <strong>London</strong> – efforts to encourage people to walk<br />

and cycle dur<strong>in</strong>g the Games were successful. Pedestrian counts across <strong>London</strong><br />

showed walk<strong>in</strong>g was up by seven per cent dur<strong>in</strong>g the Olympic Games and by 18<br />

per cent dur<strong>in</strong>g the Paralympic Games, while cyclists cross<strong>in</strong>g the Thames were<br />

up 20 per dur<strong>in</strong>g the Olympic Games and Barclays Cycle Hire saw record use.<br />

• A more accessible transport system – efforts were made to make the transport<br />

network as accessible as possible, <strong>in</strong>clud<strong>in</strong>g major alterations at Green Park and<br />

Southfields stations. New lifts were <strong>in</strong>stalled, accessible shuttle services were<br />

provided, manual board<strong>in</strong>g ramps were used and new audio/visual displays were<br />

provided. This was <strong>in</strong> addition to an already fully accessible DLR, bus network<br />

and taxis.<br />

TfL has subsequently <strong>in</strong>tegrated many of these successful practices and <strong>in</strong>sights<br />

ga<strong>in</strong>ed <strong>in</strong>to future plann<strong>in</strong>g and daily operational delivery, ensur<strong>in</strong>g a last<strong>in</strong>g legacy<br />

from these aspects of the Games experience.<br />

Physical transport legacy update - 2014<br />

The 2012 Games legacy cont<strong>in</strong>ues to <strong>in</strong>fluence developments with<strong>in</strong> <strong>London</strong>’s<br />

transport network. The unparalleled levels of face-to-face customer service seen<br />

dur<strong>in</strong>g the event will become the norm under Tube modernisation plans. The<br />

follow<strong>in</strong>g specific <strong>in</strong>itiatives, put <strong>in</strong> place dur<strong>in</strong>g 2014, cont<strong>in</strong>ue to extend both the<br />

physical and operational legacy aspects of the Games:<br />

• New station. The new Pudd<strong>in</strong>g Mill Lane station, the largest on the DLR<br />

network, opened <strong>in</strong> April 2014 with double-tracked rails that allow an extra<br />

1,100 customers to be carried every hour.<br />

• More buses. A new bus service was <strong>in</strong>troduced to Queen Elizabeth Olympic<br />

Park <strong>in</strong> November 2014, provid<strong>in</strong>g better transport connections for the area.<br />

Stops <strong>in</strong>clude the <strong>London</strong> Aquatics Centre and ArcelorMittal Orbit.<br />

• More ramps. Cont<strong>in</strong>u<strong>in</strong>g the legacy of accessible travel promised after the 2012<br />

Games, the UK’s first ‘bridge style’ board<strong>in</strong>g ramps were unveiled <strong>in</strong> May 2014<br />

and <strong>in</strong>troduced at three stations the follow<strong>in</strong>g month. The ramps are used at<br />

stations where there is a step down between platform and tra<strong>in</strong>.<br />

• Many major accessibility improvements are currently under way, along with<br />

dozens of smaller step-free projects, with a target of at least 25 more Tube and<br />

<strong>London</strong> Overground stations, plus dozens of National Rail and Crossrail<br />

stations, step-free with<strong>in</strong> the next 10 years.<br />

• Cycl<strong>in</strong>g <strong>in</strong> the park. It was announced <strong>in</strong> November 2014 that the cycle hire<br />

scheme will expand <strong>in</strong>to Queen Elizabeth Olympic Park with eight new dock<strong>in</strong>g<br />

stations and 320 dock<strong>in</strong>g po<strong>in</strong>ts.<br />

• Help<strong>in</strong>g hands. Our <strong>Travel</strong> Ambassadors cont<strong>in</strong>ue to help keep <strong>London</strong> mov<strong>in</strong>g<br />

when major events, <strong>in</strong>clud<strong>in</strong>g the Nott<strong>in</strong>g Hill Carnival and strike action, put the<br />

transport network under pressure. S<strong>in</strong>ce the 2012 Games <strong>Travel</strong> Ambassadors<br />

have been deployed at many major events <strong>in</strong>clud<strong>in</strong>g Ride<strong>London</strong> 2014.<br />

188 <strong>Travel</strong> <strong>in</strong> <strong>London</strong>, Report 8

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