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8. Transport connectivity, physical accessibility and understanding London’s diverse communities
Figure 8.13 shows the frustrations affecting disabled people using private transport,
compared to those of the general population. These include, among others, lack of
accessible routes due to road or pavement works, the effect of tactile paving on
wheelchair users and a lack of street seating.
Figure 8.13
Frustrations and barriers affecting disabled people using private transport,
overlaid on those of the general population.
Source: TfL Customer and Employee Insight.
Safety and security
Largely, Londoners do not feel worried while using public transport, although some
equality groups do have higher levels of concern for their personal safety and security.
TfL uses a ‘typology of worry’ to monitor the perceptions of Londoners with regard to
their personal security while using public transport (see also chapter 7 of this report).
Three-quarters of Londoners (75 per cent) fall into the ‘unworried’ category. Londoners
aged 65 or over are the most likely to be ‘unworried’ (83 per cent). LGB Londoners (69
per cent), BAME Londoners (70 per cent) and women (70 per cent) are the least likely to
be ‘unworried’.
Younger Londoners (65 per cent), BAME Londoners (62 per cent) and women (61 per
cent) are the most likely to say that that their frequency of travel is affected ‘a lot’ or ‘a
little’ because of concerns over crime or antisocial behaviour.
More than half of all Londoners have safety and security concerns that affect travel
frequency, and young people (aged 25 and under) and women experience this to a
greater extent than the average Londoner. Perhaps surprisingly, those aged 65 and over
are least affected by safety and security concerns.
158 Travel in London, Report 8