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8. Transport connectivity, physical accessibility and understanding London’s diverse communities
Figure 8.16
Use of internet and smartphones across equality groups.
Source: TfL Customer and Employee Insight.
8.8 Action on equality
Under the Equality Act 2010, TfL is required to publish its equality objectives,
proposed activities to deliver these objectives and annual progress reports. TfL’s
current equality objectives are captured in the 2012-2015 Single Equality Scheme (SES)
(see https://tfl.gov.uk/corporate/about-tfl/corporate-and-social-responsibility/equalityand-inclusion).
The 2015 SES final progress report is due to for publication by the end
of 2015. TfL’s equality commitments for the next four years to 2020 are currently
being developed and are due to be published in March 2016 in a new equality scheme
called Action on Equality: TfL’s commitments to 2020. A new key performance
indicator (KPI) will be developed to demonstrate TfL’s commitment to improving
equality outcomes.
It is important to note that we are not starting from scratch in drafting new objectives
for the next four years. Much of the work that was started in the previous SES will be
built upon. The activities we committed to previously are ongoing but in drafting new
objectives for 2016-2020 we will be able to assess the progress that has been made to
date, the gaps that remain and new activity that will be required to address those
issues.
The equality objectives we are developing for the next four years will:
• Build on TfL’s equality and diversity achievements to date.
• Focus on the desired outcomes from our equality activities.
• Reflect our understanding of what matters to our staff and the diverse communities
TfL serves.
• Take into account progress against current equality commitments, ongoing
programmes and new pieces of research will also inform our commitments.
• Be underpinned by our vision for equality.
Action on Equality will include customer and employee commitments.
Customer commitments
Findings of Travel in London: Understanding our diverse communities (2015), other
research and insight from customers and stakeholders have all been used to identify
161 Travel in London, Report 8