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4. Performance of the transport networks
Table 4.5
London Tramlink service reliability.
Year
Scheduled
kilometres
(millions)
Operated
kilometres
(millions) 1
Percentage of
scheduled
services
operated
2001/02 2.44 2.41 99.1
2002/03 2.49 2.46 98.9
2003/04 2.50 2.48 99.0
2004/05 2.49 2.42 97.2
2005/06 2.50 2.44 97.4
2006/07 2.57 2.54 98.7
2007/08 2.60 2.57 99.0
2008/09 2.70 2.66 98.5
2009/10 2.62 2.60 99.2
2010/11 2.72 2.70 99.2
2011/12 2.74 2.71 98.9
2012/13 2.98 2.90 97.3
2013/14 3.06 3.03 98.9
2014/15 3.03 3.01 97.9
Source: London Tramlink.
1. Operated kilometres exclude replacement bus services operated during period of track repair works.
4.9 Modal performance indicators: National Rail and London
Overground
This section looks at the performance of National Rail services in London, including
TfL's London Overground network. The reliability of National Rail services is
measured through the Public Performance Measure (PPM), which combines figures
for punctuality and reliability into a single measure. The PPM is therefore the
percentage of trains 'on time' compared to the number planned. A train is defined
as 'on time' if it arrives no later than five minutes after the planned destination
arrival time for services defined by the ORR as 'London and South East' (L&SE) and
regional operators, or not later than 10 minutes for long-distance operators.
National Rail service performance
Figure 4.3 shows PPM measures for all services operated by L&SE operators over
the last five years. The general trend over the most recent year was mixed –
services of some operators showing an improvement balanced by others whose
PPM measure had fallen. The most notable changes were for London Midland
(medium-distance services from London Euston) and for Southern. The score for
London Midland increased to 88 per cent in 2014/15, up from 82.1 per cent in
2012/13 and 85.8 per cent in 2013/14. Southern shows the lowest score at 83 per
cent in 2014/15. London Overground was the joint second-best performing
operator for PPM with a score of 95 per cent, the same as Chiltern, and just behind
c2c (services from London Fenchurch Street), which maintained its position as the
best performing L&SE operator.
81 Travel in London, Report 8