2009 Kitsap County Budget Book - Kitsap County Government

CENTRAL COMMUNICATIONS
IV.
2009 Goals and Objectives:
1. Complete Mobile Computer Terminal (MCT) System upgrade to provide real time incident data, location (GPS) tracking, information
sharing, and field reporting for all primary response law enforcement and fire units.
2. Complete implementation of online citizen reporting.
3. Improve radio coverage and the ability to communicate with responders from neighboring counties, state, and federal agencies.
4. Improve functionality of the backup center.
5. Continue Supervisory Skills Training Program for all supervisory positions.
6. Continue cross-training of IT and Technical Staff.
7. Complete CALEA accreditation process.
Performance Measures:
Dispatched E vents
300000
250000
200000
150000
100000
50000
0
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Mis c
Fire
LE
Goal: Meet or exceed national and local time standards for 911 call processing
Measure 2006 Actual 2007 Actual 2008 Actual 2009 Projected
Answer 95% of all 911
calls within 15 seconds
94.91% 95.73% 97.25% 97%
or less (NFPA 1221)
Answer 90% of all 911
calls within 10 seconds
82.17% 84.38% 87.79% 90%
or less (Internal goal)
90% of all fire and
medical emergency
calls processed in
- - 76% 80%
60 seconds or less
(NFPA 1221)
95% of all fire and
medical emergency
calls processed in 75
78% 81% 88% 92%
seconds or less (NFPA
1221)
Priority 1 law
enforcement calls
dispatched within 30
seconds (Internal goal)
30.57 Seconds 31.42 Seconds 28.14 Seconds 30 Seconds
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