2009 Kitsap County Budget Book - Kitsap County Government

INFORMATION SERVICES
o SECTOR paperless traffic enforcement, from the vehicle, through the city/county, to the state
o Fire and Law Enforcement “pre-fire” diagrams available and updated at every vehicle
• Installed and implemented User Productivity Kit, interface work-flow training into actual sample data
• Expanded a portion of the monthly Inter-departmental Coordinating Committee to become an I/S Steering Committee.
Primary members include the County Administrator, Separately Elected Department and Appointed Department Heads.
IV.
2009 Goals and Objectives:
We will contribute to Effective and Efficient County Services by:
• Continue the Information Services Strategic Focus of:
o Business Process Improvement for the departments and agencies we serve
o Reduce Total Cost of Operation/Ownership of the County technology systems and infra-structure
• Continue to pursue and evolve Regional I/T in areas where clear cost-savings can be accomplished
o WAN (Wide Area Network): collaboration through KRCC (Kitsap Regional Coordinating Council): State
IGN (Inter-Governmental Network), Cops-Net, Kit-Net, CARE-Net
o GIS: reduce/eliminate “silo’s” of data, move toward regional efficiency
• Continue support agreements with CenCom, Cities, Fire Districts, Utilities, etc.
• Continue/complete 2010 Census related activities with Bremerton and Poulsbo
• Fire-Law Enforcement common GIS data base via COPS Grant
o
Disaster Recovery: share/collaborate with cities, CenCom, Health District;
• Continue set-up of County Recovery “hot-site” at CenCom
• Year two (of three) COPs Grant, $3.6 million effort; Police and Fire for City of Bremerton early 2009, County, other Cities,
and Fire Agencies to be scheduled in later 2009 and into 2010, involves all three Divisions of Information Services
• Begin the three-year effort of Digital WAC (WA Administrative Code) and Document Management re-structure with
SharePoint
• Establish ICMA standards to monitor, measure, and compare department efficiency
o Establish strategic “Dash-Boards” that monitor and report key trend information
V. Program Overview
Program:
Description:
Initiatives:
Computer and Network Services
This Division is responsible for supporting and upgrading all technology infrastructure and platforms, also referred to
as Hardware, Operating Systems, and Firmware. This Division also includes the Information Services HelpDesk,
responsible for installing and supporting phones, computers, and other personal technology devices.
As a government agency supporting Law Enforcement, Courts, Personnel, and Health there are additional
requirements for privacy and security. The major categories include:
1. Voice/Video: Central and satellite phone host servers (PBXs), Video Conferencing host/control,
communications network, Voice Mail, and back-end data bases to pin-point location for First Responders
2. Network: Servers, Data Network, eMail, File & Print software and services
3. Equipment Maintenance Pool: Repair end-user PCs, Laptops, Printers, etc.
4. FMS: Financial Management, General Accounting, Payroll, Payables, Personnel, etc.
5. LJS: Law & Justice, Records Management for County/Cities, Jail Management, Prosecutor, and various
support systems such as Mug-Shots, Finger Prints, etc.
6. LIS: Land Information, Assessor/Treasurer and Permitting
7. EIS: Enterprise Imaging: Electronic Filing of virtually all documents for storage and access efficiency
8. CRM: Citizen Resource Management– Open Line, a central place for citizens to seek information and
assistance
1. Support of 3,600 phone-ports, 1,200 Personal Computers, 800-plus Server and Network Infra-structure devices
2. Implement Video Conferencing across the County in conjunction with Emergency Mgmt. and KRCC
3. Implement Exchange eMail database, final phase of the Strategic Vision toward common vendor infra-structure
4. Upgrade/replace the Telephone Call Accounting and Auto-Call Distribution system, out-dated and un-supported
5. Implement live BKAT broadcast and video streaming of Commissioner and other Local Government meetings.
6. Virtual Server Phase 2; reduce physical servers from 60 down to 35
7. Disaster Recovery; install hot-site fail-over equipment at CenCom
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