SAP Basis

ADM100 Lesson: Troubleshooting Procedure
You will run through the steps in the figure “Troubleshooting: Approach”
when troubleshooting.
Figure 172: Troubleshooting: Approach
Isolate the problem area: First attempt to isolate the error. Where does it
occur, when does it occur, and in what context does it occur? “It doesn’t
print”, would be too imprecise here. “Front end printing on front end xyz
does not work with any SAP system”, is more exact. If you also know that
front end printing works on other front ends, you have already isolated
the problem.
Problem Analysis: Check the scenario to find out whether all required
settings, and so on are correct. Check the application logs, the system log,
and the traces (the developer traces will usually be helpful here), to see
whether they provide any clues for correcting the error.
Gain additional knowledge: To interpret the results from the first problem
analysis, it is, of course, necessary that you are familiar with the processes
and functions of the area in which the error is occurring. If your experience
and your previous knowledge are insufficient, you can start a search in the
SAP Notes and on the SAP Service Marketplace with the keywords from
the system log or the trace files. You may find a problem solution here, or
additional information that helps you find and correct the error. If you
have not found any suitable SAP Notes or suitable search terms, search
for composite notes for the topic area. In this case, for example, with the
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