Proceedings

One key benefit to our system is that it is much easier for business people to
collaborate between departments because everyone is sharing the same common
process models. The shared model also makes it possible for business people to do a
lot more of the process design work themselves, which gives them more control and
allows them to make business process changes more rapidly. A third major benefit is
that the shared model enables massive reuse. Everything is in the same library which
makes it easy to share components across projects. Finally, the shared model
integrates process performance data with the process design data. This allows to
automatically provide powerful graphic interfaces for business users enabling them to
understand and manage work.
Figure 4. Shared Model Architecture
The proposed system capability offers a full range of reporting, analysis and
dash-boarding to enable managers to quickly gain new insights and take actions to
drive better business outcomes. The system drives improved business outcomes with:
• A single consistent view of the business;
• A full range of decision making capabilities;
• Easily accessible information wherever and whenever needed;
• Deeply optimized solutions for unparalleled performance;
• Rapid time to value and return on investment (ROI), including the flexibility
to grow with the business.
The key change that an analytic culture brings about is that decisions are made where
and when they are needed most by the people who are close to the issues and have the
most at stake. For example, ideas about a customer retention and customer loyalty,
“total view of best customers” ultimately mean more in the hands of a banker advising
its clients than they do to an information architect, because the banker can create
value with them. Delivering it depends on the right data, a capable platform, and a
rich set of analytics in the hands of people who can use them. The result is
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