Proceedings

Factor – objective The Customer (Internal) Outsourcer (Extern)
Complexity – a
similar Objective
Easy to use – a
similar Objective
Systems and services can be complex
undercover, but can be simple to use.
Systems and services must be simple and
intuitive, requiring minimal training and
helpdesk by phone.
~ 667 ~
Systems and operations must be easy to
handle in order to maintain and change, but
with a high cost of entry customers trying to
be competitive on the market through them.
Systems and services must be intuitive and
simple, require a minimum technical support
customers.
In the recommendation of the general risks of outsourcing's namely: loss control
service; the viability of the service provider; the quality of services; issues of trust in
partner; the performance of applications and services; lack of experience in the field;
hidden costs and unreliable; customizations and enhancements limited; transfer of
knowledge; shared environments; elements of legacy.
When all the risks of outsourcing are taken into consideration, there is at least one to
which you take the decision to use a third party. Anyway, there are a number of
proofs for these categories of risks occur often and are satisfactory to the purchaser
and seller prospects.
Outsourcing was a tool with the help of which multinational companies tried to reduce
overhead costs. However, even for the multinationals there were some problems
managing offshore projects. Remoteness, lack of openness and transparency in
relations between a customer and service provider, cultural barriers could bring to
nothing all potential savings and benefits.
Another proposal to remove threats and vulnerabilities is cloud computing. The
comparison between the outsourcing and cloud computing is presented in the
following figure, where the arrows show the information flow.
Figure 1. Comparison between outsourcing and cloud computing
Cloud computing can be defined as a new style of computing in which dynamically
scalable and often virtualized resources are provided as a services over the Internet.
Cloud computing has become a significant technology trend, and many experts expect