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Master Agreement 2005 - State Employment Relations Board

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Report Card<br />

Student: Delta Dental<br />

Subject: Networks<br />

Participating dentists 90%<br />

in Franklin County<br />

Subject: Call Center<br />

Inquiries resolved 99%<br />

on first contact<br />

Subject: Customer Satisfaction<br />

Business renewal rate 98%<br />

Would recommend 97%<br />

Delta Dental to others<br />

Overall grade:<br />

A<br />

0 DELIA DENIAL'<br />

We do dental. Better.<br />

www.deltadentaloh.com<br />

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