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many admitted not knowing what these were and for what purpose could be used
(Question3: Table3, Appendix E). Two responded stated that they are using 3G.
“I have bought a 3G mobile phone but don’t know how to use all the features in that
cell phone, I only use it for receiving and making call and sending SMS”(Rp3q3).
“Here in the Ministry we use Laptop to access Wireless LAN. Only the directors are
using 3G” (Rp5q3). However, later it was found out from one of the respondents who
had been a technical adviser to TVL (a mobile service operator) and was now working
as a CIO of the Department of Finance, that a 3G network has not yet been deployed. “I
used to be a marketing director at TVL and my understanding is that 3G network is not
yet deployed. The network we currently have is the 2G and 2.5G network”(Rp20q3).
It might be that many of the respondents are aware of the Bluetooth technology but
hardly anyone stated having access to the device. One respondent said that they used it
to transfer pictures and other media files such as music either from their laptop to
desktop or cell-phone to cell-phone but hardly use for work. “I am familiar with
Bluetooth Networking as I use it to transfer photos and other media files from my cell
phone to my computer”(Rp16Q3).
Q4 Existing mobile applications and services use in organizations include Voice
and General Messaging (SMS), SMS business communication and applications,
WAP (web access), WAP (back-office access), Push e-mail access, Calendar,
Contacts, e-mail access. Please give examples of how one or more mobile
applications services are deployed in your department?
All respondents indicated that Voice and SMS were the most widely used mobile
application services across government organisations (Question 4: Table 4, Appendix
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