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necessary to reinvent the wheel. It would be more cost-effective to adopt and build on
technologies that are proven to work in similar area and learn from others who have
successfully deployed and used the technology.
6.4.5 Address Attitudes through Education
The attitude of decisions makers is said to be one of the biggest obstacles that prevent
the use of mobile technologies in the public services (Goldstuck, 2003). It is important
that employees and even managers take note of what can and cannot be achieved by
employing new technology (Kervenoael, Cakici, & Guner, 2010). To make certain the
possibilities of using MWTs be made known to users, it is imperative that the
information of these possibilities is readily shared to address the challenges of service
delivery.
6.4.6 Addressing Skill Shortages
One approach for government to address the problem of skills shortage s is to conduct
the project in such a way as to allow for the public and private sectors to work together
on developing big projects such as e-Government and m-Government. In addition, it is
important that senior officers or IT managers stresses the importance on the
intergovernmental relationships and PPPs. The government could form a PPP with the
ICTs corporate world to deliver m-Government services (Ya Ni & Tat-Kei Ho, 2005).
It is important that a balance must be maintained between the visible services and the
backend infrastructure when investing in MWTs (Ni & Ho, 2005). Ni and Ho provide
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