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delivery of its services.
5.2 Interview and survey data reported in this section
The research findings are the outcome of the interviews and surveys conducted with
senior government officials and technical staff within VGO. In addition, the study has
considered information about mobile government officials who are currently using
mobile devices to carry out their official duties. This information complements the data
collected through interviews and survey questionnaires.
5.2.1 Others mobility
The study had observed that not all government officials or organizations have been
provided with mobile to enable them to have the ability to connect to the office while on
the move. Policies and organisational infrastructure are yet to be implemented to control
the distribution of these devices. Currently senior managers are provided with smart
phones and laptops to help them do their work or connect to the office while they are
out on official trips or other duties. In addition, as one respondent pointed out mobile
phones are heavily used by drivers of vehicles in government organisations, especially
in government ministries. Drivers are expected to be connected at all time and need to
report their location back to the office while they are on the road.
Majority of government employees have their own cell-phones and many have used
their phone to contact businesses. Staffs are responsible for meeting any of the cost and
risk involves. Further, few employees work from home using their own computers
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