View/Open - Scholarly Commons Home

The findings provide evidence that MWT are well adopted across government
organisations. However, this adoption is restricted to the everyday use of mobile devices
and laptops. The analysis of the interview and survey results indicate that most of the
advanced features of even the widely adopted mobile devices are not been utilised and
the only features that are heavily used are SMS (text messaging) and voice calls. Most
of the respondents admitted not knowing much about the advance features and the
functionality they offered.
In addition the results of the interviews show that in general, there are no examples
using MWT for m-Government services within the government organisations. Although
these results are contextually specific and cannot be directly compared to results from
other similar studies, and especially to the results obtained by du Preez (2009) (with the
assessment instrument been slightly modified), one of the purpose of the interview is
to investigate if there were any examples of m-Government applications currently in
use was achieved.
The study discovered that government related information regarding the use of ICTs is
not under one roof. Though the IT section of the Finance department is said to oversee
many of the government organisations‟ ICTs, a few organisations also have their own IT
sections. This means that to assess the state of m-readiness of VGO, the effort needed to
be focused not only on the Finance Department‟s IT section but also on other units of
VGO. In order to gather representative data, senior managers and technical staff within
each organisation‟s IT units were approached and took part in the research.
The study revealed that mobile phones and laptops are the most widely used MWT
devices whereas PDAs has not been used in government organisations. The business
- 119 -