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List of Abbreviation 1G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First generation 2G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Second generation 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Third generation 4G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fourth generation APEC . . . . . . . . . . . . . . . . . . . . . . . . . Asian Pacific Economic Cooperation ATM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Teller Machine AUTEC . . . . . . . . . . . . . . . . . . . . . . . . . . Auckland University of Technology Ethics Committee B2C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business to consumer BDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadband Network CCTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Closed-circuit Television CID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Centre for International Development CIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chief Information Officer CISCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer Information System Company CSPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer Systems Policy Project DVB-H . . . . . . . . . . . . . . . . . . . . . . . . . Digital video broadcast via handheld e-Government . . . . . . . . . . . . . . . . . . . . . . . Electronic Government EDGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhanced data rates for GSM evolution EGPSR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhance GPRS EIU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Economist Intelligence Unit FOSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Free open-source software G2B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . government-to-business G2C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . government-to-citizen G2E . . . . . . . . . . . . . . . . . . . . . . . . . . . . government-to-employee G2G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . government-to-government GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross Domestic Product GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . General Packet Radio Service GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Global positioning system Gs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Generations GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Global System for Mobile Communication HSCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High Speed Circuit-switch Data HSDPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-speed downlink packet access ICT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information Communication Technology viii
IDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . International Data Corporation IEEE . . . . . . . . . . . . . . . . . . . . . . . . . . . Institute of Electrical and Electronic Engineers IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Instance Messaging IS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information System ISPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internet Service Providers ITU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . International Telecommunication Unit IVRS . . . . . . . . . . . . . . . . . . . . . . . . . . Interactive voice response system JICA . . . . . . . . . . . . . . . . . . . . . . . . . . . Japanese volunteers JSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Johannesburg Stock Exchange LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Local Area Network m-Government . . . . . . . . . . . . . . . . . . Mobile Government MAP . . . . . . . . . . . . . . . . . . . . . . . . . . Mobile Access Protocol MMS . . . . . . . . . . . . . . . . . . . . . . . . . . Multimedia message service MWTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . mobile and/or wireless technology NBV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . National Bank of Vanuatu NGOs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . non government organizations OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating System PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal computers PDA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Portable Digital Assistants PIKs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Public Information Kiosk PINs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal Identification Number PPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Public private partnership RFID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Radio frequency Identification RTN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reliability of Telecommunication Network SARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sévère Acute Respiration Syndrome SI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Satellite Internet SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . short messages SOHITCOM. . . . . . . . . . . . . . . . . . . . . . . . . Social Health and IT for Rural Communities SPCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-speed circuit-switch data TB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tuberculosis TN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Network TRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technology Readiness Index TVL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telecom Vanuatu Limited UAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Universal Access Services UAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Universal Access Policy UN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Nations VAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Value-added Network VCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vanuatu Chamber of Commerce ix
Page 1 and 2: Exploring M-Government Readiness Th
Page 3 and 4: 2.7.1 Language and Literacy .......
Page 5 and 6: Attestation of Authorship “I here
Page 7: List of Tables Table 2:1 E-Readines
Page 11 and 12: Abstract The notion of mobile gover
Page 13 and 14: Acknowledgments I owe my deepest gr
Page 15 and 16: In summary, m-Government provides s
Page 17 and 18: using mobile phones than fixed-line
Page 19 and 20: telephones over the last two years
Page 21 and 22: still being implemented. There are
Page 23 and 24: The study will investigate the scop
Page 25 and 26: the investigation of the current si
Page 27 and 28: government employees are becoming m
Page 29 and 30: Government services will be discuss
Page 31 and 32: Figure 2:1 E-government indicators.
Page 33 and 34: egulations while stage III consider
Page 35 and 36: services provided by a country's go
Page 37 and 38: Low ranking of countries in this re
Page 39 and 40: According to Wikipedia (2010b) wire
Page 41 and 42: The various definitions of m-Govern
Page 43 and 44: M-Communication is possibly the mos
Page 45 and 46: mobile communication, it is expecte
Page 47 and 48: The delivery model (G2G, G2E, G2B,
Page 49 and 50: obvious, telecommunication companie
Page 51 and 52: Smartphone platforms are Series 60
Page 53 and 54: 2.5 Examples of m-Government Servic
Page 55 and 56: data currency. As previously stated
Page 57 and 58: illiterate. These challenges are ob
Page 59 and 60:
costs; m-Digital divide: only thos
Page 61 and 62:
ut to investigate the matter furthe
Page 63 and 64:
Another interesting examples is an
Page 65 and 66:
changes in its policy in order to b
Page 67 and 68:
Chapter 3 : M-Government Readiness
Page 69 and 70:
3.1 e-Readiness tools E-readiness i
Page 71 and 72:
there are six different categories
Page 73 and 74:
Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
Page 77 and 78:
3.3 M-readiness framework compile f
Page 79 and 80:
The interview started out by asking
Page 81 and 82:
Technology Readiness of Target Segm
Page 83 and 84:
4.1. Introduction Chapter 4 : Metho
Page 85 and 86:
other. The research participants an
Page 87 and 88:
Therefore, an interview and a surve
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informed by the comprehensive liter
Page 91 and 92:
This research instrument was easy f
Page 93 and 94:
and weekly news (form the newspaper
Page 95 and 96:
Chapter 5 : Research Findings The f
Page 97 and 98:
delivery of its services. 5.2 Inter
Page 99 and 100:
Table 5:1 Representation of partici
Page 101 and 102:
many admitted not knowing what thes
Page 103 and 104:
However, some services could be reg
Page 105 and 106:
knowledge and skills of how they ar
Page 107 and 108:
Once this pre-paid credit is used u
Page 109 and 110:
None All Staff Admin Staff Field St
Page 111 and 112:
“In our department we don’t hav
Page 113 and 114:
are policies in how government can
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unsure to very important (Appendix
Page 117 and 118:
Q10. Please indicate in general you
Page 119 and 120:
technology over the last two years.
Page 121 and 122:
Figure 5:8 Overall importance of em
Page 123 and 124:
the mean, standard deviation, minim
Page 125 and 126:
their assessment on experiences in
Page 127 and 128:
Chapter 6 : Discussion, Conclusion
Page 129 and 130:
The findings provide evidence that
Page 131 and 132:
and skills in the use of some of th
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Government services on offer in the
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thereby and thus to deliver better
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the issue of long distance travel t
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Government including m-Services rea
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technology and even trainings on a
Page 143 and 144:
high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156:
Q7 The business value chain (B2B/B2
Page 157 and 158:
Q11 The mobile industry is evolving
Page 159 and 160:
Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
Page 163 and 164:
C: Information Sheet - 153 -
Page 165 and 166:
D: Consent Form - 155 -
Page 167 and 168:
Questions 2: Table2 Code Respondent
Page 169 and 170:
Question 4: Table4 Code Respondents
Page 171 and 172:
Q6. Survey data collected: Table 6
Page 173 and 174:
F: Survey data collected Question 9
Page 175 and 176:
H: Survey data collected for Questi
Page 177:
J: Survey Data collected for RTN as
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