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4.5 Primary Data Collection Process and Instruments
A data collection method of conducting an interview may be considered costly.
However, in this study cost is not so significant as the study only deals with a small
sample size. In addition, all government departments are located in one city (Port Vila)
and are in close proximity. Before starting the data collection process a list of contacts
in all government ministries, departments and other government organisations was
compiled. Phone calls were made to contact the selected government departments and to
arrange for appointments with the senior managers or officers. On the day of the
appointment, an information sheet and the questionnaires were handed out to
participants with a brief explanation of the purpose of the interview. Further dates were
arranged for the actual interviews giving the participants significance amount of time to
read the information sheet and study the questions.
Interviews were started by explaining the reason for the interview and the concepts
used. The process through which the results were obtained was explained during the
interview. The actual interview was recorded using a digital recorder. The interviews
were conducted using the national common language called “Bislama” thus an
interpreter was required to translate all that was communicated into English. At the end
of the interview participants were asked to sign two copies of consent form. The
researcher kept one copy of the consent form and another copy was kept by the
participant.
As discussed earlier results for prior work related to measuring e-Readiness were used
to inform the design of the tool for measuring the m-Readiness of the VGO. The design
of the data gathering instrument (the study questionnaire, provided in Appendix A) was
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