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“In our department we don’t have that capability to make transactions via mobile phone
but instead we do make calls to our client using mobile phone” (Rp1q7).
“I think we only use SMS to conduct some form of business dealing especially with other
business organization (Suppliers)” (Rp5q7).
“We are using cell phone to conduct client but invoicing the customer is done manually”
(Rp8q7).
“Yes we normally use Laptop to records all our transactions” (Rp15q7).
“We simply don’t have any business dealings that are conducted over mobile devices.
Making a call and SMS to other business organizations is all we do over cell phone but
no any other ways of conducting business.” (Rp20q7).
One respondent indicated that they have used a cell phone to make contact with their
customers. This is a case where employees are supposed to check regularly on an
installed water cooling system for those clients who have requested it. Once the water
cooler has been installed the customers are sent an invoice, often by SMS. “Conducting
business via cell phone does happen in our department. For example, we have clients
where we usually supply water tanks and install water cooling system in their home.
Most of the communication and payment transactions is done using a cell phone”
(Rp6q7).
It has been noted that while there are certain business activities occurring between
government and other business enterprises, respondent have not given any further
examples. If there are business activities, then obviously SMS and voice call could be
the only mobile services currently used for this purpose (Question 7, Appendix E).
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