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The changes and advancement of mobile and wireless technology is occurring very rapidly. While there are many technologists that exist, the intention of this report is not to list all of these existing technologies. This chapter is only intended to present a general overview of mobile network connectivity, how communication is made through mobile devices. This chapter also provide a summary of few of the existing examples and touches briefly on the applications and software used to drive these mobile devices. Few of the examples of the services delivered via mobile devices refer to in this report shows the potential of mobile phone that can be used in the public services. This chapter also cover some of these examples that are directly related to public service delivery. It is likely that the advancement in the technology will results in the reduction of the cost and that many people will be able to buy them. Apparently, this is a new way of life as mobile devices have been adopted by many people and it has become part of everyday life. Now that the theoretical background of m-Government and the associated technology have been covered, chapter 3 is devoted to discussing m-Readiness framework and measuring tools. - 56 -
Chapter 3 : M-Government Readiness Framework “Technology readiness” refers to a country's ability or “readiness” to integrate ICT, in order to provide a baseline that can be used for regional comparisons and planning. It is essential to understand what it really means to be technology ready and conduct an evaluation based on objective criteria to establish any readiness tool. “Readiness assessment” determines whether the necessary infrastructure is in place, whether ICT is accessible to the population at large, and whether there is an appropriate framework to support its use. Readiness of an organisation could also refer to the attitude of decision-makers towards the technology, which could become a obstacle to the implementation of technology. The regulatory environment is another factor which determines whether the implementation will be possible or not. Readiness for e-Government is not restricted to the government body. It is also important to assess society, government institutional frameworks, human resources, existing budgetary resources, inter-department relationship, national infrastructure, economic health, education, information policies, private sector development and other issues related to e-Government readiness (Al-Omari & Al-Omari, 2006). This shows that the concept of e-Government has multiple dimensions and Al-Omari and Al-Omari have discussed these dimensions and identified them into organisational readiness, Customer Readiness, Competency readiness, Technology readiness and Legal readiness. In this study we are interested in the technology readiness and also an overview of employee readiness by considering their attitude towards the adoption of the technology in general. - 57 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
Page 15 and 16: In summary, m-Government provides s
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Page 21 and 22: still being implemented. There are
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Page 41 and 42: The various definitions of m-Govern
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Page 77 and 78: 3.3 M-readiness framework compile f
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Q10. Please indicate in general you
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technology over the last two years.
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Figure 5:8 Overall importance of em
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the mean, standard deviation, minim
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their assessment on experiences in
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Chapter 6 : Discussion, Conclusion
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The findings provide evidence that
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and skills in the use of some of th
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Government services on offer in the
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thereby and thus to deliver better
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the issue of long distance travel t
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Government including m-Services rea
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technology and even trainings on a
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high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
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Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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