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Government including m-Services reach a future, more mature stage where citizens will
start to participate in policy making, in addition to consuming service (Sing, Das, &
Joseph, 2004).
This study has introduced many examples from different countries where national
services have utilised MWT. A further categorisation of the emerging m-Government
applications across different geo-political entities can be found in (Trimi & Sheng,
2008). Such examples can assist the government when considering adopting MWT for
public service delivery.
6.2.1 Services within VGOs
SMS is considered the most widely used mobile application service. Employees could
send their request such as leave, performance, salary and any other personnel related
queries. Next to SMS services is the use of IM that can be used as an interactive real
time conference tool. This would be considered a best choice for services in educational
institutions where all heads of schools around the country can collaborate over the
phone using IM.
Another MWT services that the government can utilize is to create, for each department,
a virtual private network (VPN). The benefit of using a VPN is to reduce the cost
associated with office space since it would enable the utilisation of mobile office
environments. The concepts of virtual office are now embraced in many organizations
around the world. This service will be of great benefit to mobile workers who are out
doing their regular visits to the islands since they would always be connected to the
office. In fact, not all offices need to become mobile offices, but technical support staff,
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