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Government services will be discussed. Firstly, the concepts of e-Government will be
explored.
2.1 E-government
Since there are numerous research articles about e-Government it is reasonable to
expect that several definitions for e-Government will be found.
The World Bank (2010) defines e-Government as “the use by government agencies of
information technologies (such as Wide Area Networks, the Internet, and mobile
computing) that have the ability to transform relations with citizens, businesses, and
other arms of government”. E-Government can potentially control fraud and corruption
as stated by Singh and Sahu (2008). According to Lallana (2008) “e-Government is
about the improvement of public services by means of ICTs”.
The use of internet to enhance government information services to other government
organizations, government officers, citizens and private business organizations is refer to as
e-Government. This approach of government providing services using internet to these four
different sectors is known as e-Government delivery model. There are four main
components in the delivery model: government-to-government (G2G), government-to-
employee (G2E), government-to-business (G2B) and government-to-citizen (G2C)
(Goldstuck, 2003; Ya Ni & Tat-Kei Ho, 2005).
According to Heeks (2006) e-Government can be any process or task or services that are
delivered electronically or by means of ICTs. Heeks considered the services to be
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