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Q10 Please indicate in general your knowledge and understanding of the use of mobile technologies. Cell Phone – Voice and general messaging (SMS) Cell Phone linked to business applications WAP Blue Tooth GPRS 3G 3G(HSDPA) Push e-Mail/ BlackBerry PDA – e-mail/contact/calendar PDA – back-office link WI-FI Hotspots Wireless LAN Wireless WAN Blue Tooth networking PDA/Cell phone voice and general messaging PDA/Cell phone – back-office access Laptop computer Laptop computer and 3G /wireless card Laptop computer and 3G(HSDPA) card Unsure Very Basic Somewhat Advanced - 146 - Very Advanced
Q11 The mobile industry is evolving continuously as new technologies are developed and rolled out. In terms of the short to medium term outlook, please provide your own view on the importance of the following EMERGING mobile technologies and the impact it could have on business. VoIP and IP telephony Converged communications Video Telephony WI-FI WIMAX Mobile-FI GPRS 3G 3G (HSDPA) Data casting Unified Communication Location-Aware Technologies Location-based technologies Instant messaging Communication enabled applications Synchronous collaboration Remote security and monitoring Mobile VPN data access Unsure Not Important at all - 147 - Somewhat important important Very Important
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
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However, some services could be reg
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Page 107 and 108: Once this pre-paid credit is used u
Page 109 and 110: None All Staff Admin Staff Field St
Page 111 and 112: “In our department we don’t hav
Page 113 and 114: are policies in how government can
Page 115 and 116: unsure to very important (Appendix
Page 117 and 118: Q10. Please indicate in general you
Page 119 and 120: technology over the last two years.
Page 121 and 122: Figure 5:8 Overall importance of em
Page 123 and 124: the mean, standard deviation, minim
Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
Page 129 and 130: The findings provide evidence that
Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
Page 135 and 136: thereby and thus to deliver better
Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
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Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155: Q7 The business value chain (B2B/B2
Page 159 and 160: Q5 Technology makes me more efficie
Page 161 and 162: 4 The Broadband Digital Network in
Page 163 and 164: C: Information Sheet - 153 -
Page 165 and 166: D: Consent Form - 155 -
Page 167 and 168: Questions 2: Table2 Code Respondent
Page 169 and 170: Question 4: Table4 Code Respondents
Page 171 and 172: Q6. Survey data collected: Table 6
Page 173 and 174: F: Survey data collected Question 9
Page 175 and 176: H: Survey data collected for Questi
Page 177: J: Survey Data collected for RTN as
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