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Appendix A: Questionnaires Appendices Part I: Mobile Technology Assessments To take advantage of the potential of mobile technology and to leverage investments made in the m- Government efforts, government agencies must ensure that government employees have access to necessary mobile technology resources. This sub-theme highlights the importance of the access to mobile devices such as mobile phones, PDAs, Smart Phones, and Laptops etc. This access is essential to the establishment of a supportive enabling environment for m-government. Q1 What is your current position in your department? Q2 Existing mobile devices used in organizations include among others ordinary cell phones, smart phones, Blackberry devices, PDAs, laptops. Please give examples of how one or more mobile devices are deployed in your department? Q3 Exiting mobile technologies used in organizations include Wireless LAN, Wireless WAN, GPRS, 3G, EDGE, Blue Tooth Networking. Please give examples how one or more mobile technologies are deployed in your department? Q4 Existing mobile applications services use in organizations include among Voice and General Messaging (SMS), SMS business communication and applications, WAP (web access), WAP (back-office access), Push e-mail access, Calendar, Contacts, e-mail access. Please give examples of how one or more mobile applications services are deployed in your department? Q5 Existing mobile technologies combining it with (established) business applications used in organizations include VoIP, Push e-mail, Collaboration, Corporate SMS, Instance Messaging, Mobile business portal access, Asset Tracking, Mobile video Conferencing. Please give examples of how one or more mobile applications combining it with business applications are deployed in your department? Q6 How would you describe the levels at which staff are provided with mobile devices? Cell phone (basic) Cell phone (GPRS/EDG E) Cell Phone (With 3G) Smartphone (with 3G) PDA Cell phone Enabled PDA Laptop Laptop( with GPRS / 3G/ 3G (HSDFA)/ wireless card Top Management Middle Management - 144 - Junior Management Field Staff Admin Staff All Staff None
Q7 The business value chain (B2B/B2E) include Firm infrastructure, Procurement and inbound logistics, Operations, Outbound logistics, Marketing and Sales, after sales service and support systems. Please give examples of one or more business value chain (B2B/B2E) your department has incorporated mobile devices/ applications? Q8 Training of staff in mobile technology can be conducted through many channels including Formal training courses, Ad-hoc training courses, Online training courses, Guidance (Training by colleagues), Ad hoc training by colleagues, self-help guides, internet research. Please give one or more examples of the type of training channel your department utilizes? Q9 The importance and perceived contribution of mobile technologies are indicators of adoption. Please indicate your own view on the importance of the following ESTABLISHED mobile technologies in general. Cell Phone – Voice and general messaging (SMS) Cell Phone – SMS business communications and applications Cell Phone – WAP (web access) Cell Phone – WAP (back-office access) Cell Phone – Blue Tooth Cell Phone – EDGE Cell Phone – GPRS Cell Phone – EDGE/GPRS backoffice access Cell Phone – 3G Smartphone – Voice and general messaging Smartphone – back-office access Push e-mail / Blackberry PDA – calendar / contacts PDA – e-mail access PDA/Cell phone voice and general messaging PDA/Cell phone – back-office access Laptop computer Laptop computer and 3G /wireless card Laptop computer and 3G(HSDPA) card Unsure Very Unimportant - 145 - Somewhat Unimportant Somewhat important Very Important
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
Page 103 and 104: However, some services could be reg
Page 105 and 106: knowledge and skills of how they ar
Page 107 and 108: Once this pre-paid credit is used u
Page 109 and 110: None All Staff Admin Staff Field St
Page 111 and 112: “In our department we don’t hav
Page 113 and 114: are policies in how government can
Page 115 and 116: unsure to very important (Appendix
Page 117 and 118: Q10. Please indicate in general you
Page 119 and 120: technology over the last two years.
Page 121 and 122: Figure 5:8 Overall importance of em
Page 123 and 124: the mean, standard deviation, minim
Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
Page 129 and 130: The findings provide evidence that
Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
Page 135 and 136: thereby and thus to deliver better
Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
Page 141 and 142: technology and even trainings on a
Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153: Vaezi, S. K., & Bimar, H. S. I. (20
Page 157 and 158: Q11 The mobile industry is evolving
Page 159 and 160: Q5 Technology makes me more efficie
Page 161 and 162: 4 The Broadband Digital Network in
Page 163 and 164: C: Information Sheet - 153 -
Page 165 and 166: D: Consent Form - 155 -
Page 167 and 168: Questions 2: Table2 Code Respondent
Page 169 and 170: Question 4: Table4 Code Respondents
Page 171 and 172: Q6. Survey data collected: Table 6
Page 173 and 174: F: Survey data collected Question 9
Page 175 and 176: H: Survey data collected for Questi
Page 177: J: Survey Data collected for RTN as
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