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needed. Second, the individual scores on specific dimensions of optimism,
innovativeness, discomfort and insecurity can be used to group employees into different
segments based on their scores so that training can be tailored for the different segments
with a view to ease the process of adopting new technology in this case MWTs.
The TRI is useful within the context of this study as a starting point for influencing
employees‟ technology acceptance so that MWTs adoption can be smooth and efficient.
In this study the TRI is considered to assist in providing the current state of m-
Readiness (technology readiness of employees) and suggest means to improve their
technology acceptance in the case where TRI scores are low. The study shows that even
though there are some individuals with low TRI, as a group the respondent in the survey
have in general a high technology readiness (Table 5:6). The reliability of
telecommunication network services across VGO in general was rated high. However,
this high rating is only realised in the city while few of the respondents rated it low as
they insisted that the telecommunication services in the rural areas is still very poor
(Table 5:7).
In summary it was found that in Vanuatu m-Government is virtually non-existent as
there are very few m-Government applications and services within the government
organisations. Government organizations use only the most common MWT features;
staffs are not trained in MWT. Even though there is a certain level of adoption of
various aspects of mobile and wireless technologies, there is lack of understanding of
m-Government, and lack of planning for m-Government services. Still some pioneering
services such as emergency alerts and birth and death registration have been or are
about to be offered. It can be concluded overall that VGOs may not be ready yet to
implement m-Government at a large scale but it can be expected that to see more m-
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