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4.9 Summary This study draws on work done by other authors and focuses on the Vanuatu government sector. Determining the m-Readiness and adoption of MWT by the Vanuatu government using the m-Readiness framework was done by collecting both secondary and primary data. Primary data were collected using interviews that consisted of both open-ended and close-ended questions. Secondary data were collected from other sources such as literature reviews, news articles and others. As shown in the next chapter the outcomes of the study indicate that the m-Readiness framework proposed for this study provides a measure of the readiness of Vanuatu to adopt in the future services offered by m-Government. While the study does not aim to compare the results obtained in the study to previous work, a further analysis may also identify how the case studied is different or similar to other cases. - 84 -
Chapter 5 : Research Findings The findings of this research study shows that although it can be argued that there are possibilities that m-Government can be deployed in Vanuatu, there is still a need to improve the level of m-Government readiness. This chapter presents the research findings. The empirical data were from 20 participants from 4 of 13 government ministries and 14 government departments and 2 government statutory bodies (Table 5:1). 5.1 Government resources and related initiatives As previously discussed VGO does not have in place a proper central ICT system to manage all aspects of government IT resources. Though the IT section of the Department of Finance is currently providing various services to other government departments, many of them also have their own IT sections. There is currently an ongoing discussion about the possibility of centralising the government ICT function under one department. It is likely that this will take place in the next few months as the current e-Government project will soon be delivering its services. While the e-Government project goes through the various phases of completion, mobile technologies have also been taken into consideration with the aim to integrate them seamlessly into e-Government. However, skilled labour and manpower will become the real challenges for the government once the e-Government starts delivering services. At the time of conducting the research, it was reported that an estimated number of 4,000 powerful computers would be required in the event of centralising all government unit ICT in one control centre. This really means that in the next few years the government - 85 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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Page 47 and 48: The delivery model (G2G, G2E, G2B,
Page 49 and 50: obvious, telecommunication companie
Page 51 and 52: Smartphone platforms are Series 60
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Page 55 and 56: data currency. As previously stated
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Page 63 and 64: Another interesting examples is an
Page 65 and 66: changes in its policy in order to b
Page 67 and 68: Chapter 3 : M-Government Readiness
Page 69 and 70: 3.1 e-Readiness tools E-readiness i
Page 71 and 72: there are six different categories
Page 73 and 74: Table 3:3 E-readiness tools, domain
Page 75 and 76: implementation Goldstuck (2003). Re
Page 77 and 78: 3.3 M-readiness framework compile f
Page 79 and 80: The interview started out by asking
Page 81 and 82: Technology Readiness of Target Segm
Page 83 and 84: 4.1. Introduction Chapter 4 : Metho
Page 85 and 86: other. The research participants an
Page 87 and 88: Therefore, an interview and a surve
Page 89 and 90: informed by the comprehensive liter
Page 91 and 92: This research instrument was easy f
Page 93: and weekly news (form the newspaper
Page 97 and 98: delivery of its services. 5.2 Inter
Page 99 and 100: Table 5:1 Representation of partici
Page 101 and 102: many admitted not knowing what thes
Page 103 and 104: However, some services could be reg
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Page 107 and 108: Once this pre-paid credit is used u
Page 109 and 110: None All Staff Admin Staff Field St
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Page 117 and 118: Q10. Please indicate in general you
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Page 121 and 122: Figure 5:8 Overall importance of em
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Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
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Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
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Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
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Page 143 and 144: high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
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Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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