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technology (mobile-enabled laptops) is rare, however, most employees are using laptop that have wireless card and are Wi-Fi enabled. Figure 5:4 shows laptops with wireless card installed or Wi-Fi enabled. 5 4 3 2 1 5 % 10 % 0 % 20 % 40 % 60 % 80 % 100 % Figure 5:4 Use of laptops and mobile enabled laptops. Q7 The business value chain (B2B/B2E) include Firm infrastructure, Procurement and inbound logistics, Operations, Outbound logistics, Marketing and Sales, after sales service and support systems. Please give examples of one or more business value chain (B2B/B2E) your department has incorporated mobile devices/ applications? In this question the majority of the respondents did not provide any answers that directly address the business value chain stated in the questions and no examples given that occurs within their organizations (Question 7, Appendix E). However, many of the respondents indicated that they have some forms of conducting business using mobile phones and laptops. 15 % 25 % 25 % 40 % 45 % Laptop (with wirelesscard) - 100 - 65 % 70 % 95 %
“In our department we don’t have that capability to make transactions via mobile phone but instead we do make calls to our client using mobile phone” (Rp1q7). “I think we only use SMS to conduct some form of business dealing especially with other business organization (Suppliers)” (Rp5q7). “We are using cell phone to conduct client but invoicing the customer is done manually” (Rp8q7). “Yes we normally use Laptop to records all our transactions” (Rp15q7). “We simply don’t have any business dealings that are conducted over mobile devices. Making a call and SMS to other business organizations is all we do over cell phone but no any other ways of conducting business.” (Rp20q7). One respondent indicated that they have used a cell phone to make contact with their customers. This is a case where employees are supposed to check regularly on an installed water cooling system for those clients who have requested it. Once the water cooler has been installed the customers are sent an invoice, often by SMS. “Conducting business via cell phone does happen in our department. For example, we have clients where we usually supply water tanks and install water cooling system in their home. Most of the communication and payment transactions is done using a cell phone” (Rp6q7). It has been noted that while there are certain business activities occurring between government and other business enterprises, respondent have not given any further examples. If there are business activities, then obviously SMS and voice call could be the only mobile services currently used for this purpose (Question 7, Appendix E). - 101 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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Page 77 and 78: 3.3 M-readiness framework compile f
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Page 83 and 84: 4.1. Introduction Chapter 4 : Metho
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Page 87 and 88: Therefore, an interview and a surve
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Page 91 and 92: This research instrument was easy f
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Page 97 and 98: delivery of its services. 5.2 Inter
Page 99 and 100: Table 5:1 Representation of partici
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Page 117 and 118: Q10. Please indicate in general you
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Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
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Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156: Q7 The business value chain (B2B/B2
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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