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In summary, m-Government provides services and information to citizens using MWTs,
especially to those who have access to the technology. MWTs include the use of
portable digital assistants (PDA) and portable computers, as well as radio, cellular and
satellite technology. M-government services that could possibly contribute to public
services delivery will be discussed in detail in this study. The literature review in
Chapter 2 explains the above concept in more detail.
1.1 The case of the Pacific island state of Vanuatu
The Pacific island state of Vanuatu is a democratic nation for the last 30 years, therefore
service delivery is an important area that the government must considered while
managing and controlling the affairs of the nation. Over the past few years the Vanuatu
government has had to face criticism from citizens over poor service delivery. In various
communities especially in rural areas, people have shown discontent and at times get
frustrated by the government because election promises have not been kept. When it
comes to service delivery, government faces massive pressure and challenges because
services that had to be delivered to rural areas are not always delivered on time.
There are several factors contributing to these challenges and the major one need
to be mention here is due to the fact that Vanuatu is composed of over 80 small islands.
Therefore, transportation is a great barrier to government service delivery.
The deployment of e-Government in many developed and some developing countries as
a way of improving public service delivery. However, it has been observed that services
provided by e-Government are not always visible to the public. For example, the
recordings of data about the aspect of the life of citizen from birth to death are kept in
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