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Figure 6:1 Analysing reality gaps in e-Government project. Source (R. Heeks, 2006). 6.4.3 Upgrading the Mobile Telecommunication Infrastructure In order for citizens to embrace other mobile services apart from SMS and voice calls, there is a need for mobile service providers to start looking at improving and upgrading their mobile network to 3G network technologies. This will provide the ability for citizens to have an improved speed to access internet on their cell phones. Once this service is in place, the government Web portal need to be improved in such a way that it can be accessed via a cell phone with Internet capability. Wireless broadband connectivity must be improved to avoid the hassle of physically connecting all government offices and minimize the cost that is involved. 6.4.4 Learning from Examples According to Coldstuck (2003), every time a new technology is embraced, it is not - 136 -
necessary to reinvent the wheel. It would be more cost-effective to adopt and build on technologies that are proven to work in similar area and learn from others who have successfully deployed and used the technology. 6.4.5 Address Attitudes through Education The attitude of decisions makers is said to be one of the biggest obstacles that prevent the use of mobile technologies in the public services (Goldstuck, 2003). It is important that employees and even managers take note of what can and cannot be achieved by employing new technology (Kervenoael, Cakici, & Guner, 2010). To make certain the possibilities of using MWTs be made known to users, it is imperative that the information of these possibilities is readily shared to address the challenges of service delivery. 6.4.6 Addressing Skill Shortages One approach for government to address the problem of skills shortage s is to conduct the project in such a way as to allow for the public and private sectors to work together on developing big projects such as e-Government and m-Government. In addition, it is important that senior officers or IT managers stresses the importance on the intergovernmental relationships and PPPs. The government could form a PPP with the ICTs corporate world to deliver m-Government services (Ya Ni & Tat-Kei Ho, 2005). It is important that a balance must be maintained between the visible services and the backend infrastructure when investing in MWTs (Ni & Ho, 2005). Ni and Ho provide - 137 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Page 97 and 98: delivery of its services. 5.2 Inter
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Page 149 and 150: Reference Al-Khamasey, S., & Lawren
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Page 155 and 156: Q7 The business value chain (B2B/B2
Page 157 and 158: Q11 The mobile industry is evolving
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