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Part II Technology Readiness Questions The following ten questions are used in a survey to measure technology readiness: The following questions were answered on a Likert-type scale ranging from strongly Disagree (1) to strongly agree (5) T1: Innovativeness Q1 I can usually figure out new hi-tech products and services without help from others. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) Q2 In general I am among the first in my circle of friends to acquire new technology when it appears. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree T2: Optimism Select only one choice (tick) Q3 I like the idea of doing business via computers because you are not limited to regular business hours. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) Q4 Technology gives people more control over their daily lives. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) - 148 -
Q5 Technology makes me more efficient in my occupation. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree T3: Discomfort Select only one choice (tick) Q6 New technology is often too complicated to be useful. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) Q7 When I get technical support from a provider of a high-tech product or service, I sometimes feel as if I‟m being taken advantage of by someone who knows more than I do. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree T4: Insecurity Select only one choice (tick) Q8 I do not consider it save giving out credit card information over a computer. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) Q9 I do not feel confident doing business with a place that can only be reached online. Strongly Disagree Disagree Neither agree nor disagree Agree Strongly Agree Select only one choice (tick) - 149 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
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However, some services could be reg
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knowledge and skills of how they ar
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Page 109 and 110: None All Staff Admin Staff Field St
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Page 117 and 118: Q10. Please indicate in general you
Page 119 and 120: technology over the last two years.
Page 121 and 122: Figure 5:8 Overall importance of em
Page 123 and 124: the mean, standard deviation, minim
Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
Page 129 and 130: The findings provide evidence that
Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
Page 135 and 136: thereby and thus to deliver better
Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
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Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156: Q7 The business value chain (B2B/B2
Page 157: Q11 The mobile industry is evolving
Page 161 and 162: 4 The Broadband Digital Network in
Page 163 and 164: C: Information Sheet - 153 -
Page 165 and 166: D: Consent Form - 155 -
Page 167 and 168: Questions 2: Table2 Code Respondent
Page 169 and 170: Question 4: Table4 Code Respondents
Page 171 and 172: Q6. Survey data collected: Table 6
Page 173 and 174: F: Survey data collected Question 9
Page 175 and 176: H: Survey data collected for Questi
Page 177: J: Survey Data collected for RTN as
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