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data currency. As previously stated real-time data helps officials in their decisions
making and most of these data are made available in government intranet or internet and
can be access using mobile device. The potential of m-Government ensures better
services delivery of government information and government officials become more
efficient in their job.
While m-Government improves the communication within government organizations
and its official the same is realise in the interaction between citizens and government.
Citizens now have instant access to government information and government now can
reach the citizens with valuable and important information. For example, government
giving out emerging warning of extreme weather condition. M-Government provides
additional channel of communication for government to interact with stakeholders
include citizens. This obviously leads to more participation between citizens and the
government. If the time and effort taken to communicate with the government is
reduced, more communication will be encouraged.
2.7 Limitations and challenges of m-Government
There are certain issues that must be considered which affect the delivery of services via
the Internet. The quality of service delivered via Internet may not be improved. Citizens
can greatly be affected if up to date information are not delivered via the usual method
of conveying information such as newspaper and television, especially those who have
no access to the Internet (Singh & Sahu, 2008). If it is difficult to locate right
information users cannot spend much time searching for the information. Not so many
people in Vanuatu who have access to PCs and very few have access to Internet as
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