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The various definitions of m-Government presented above clearly show that the
wireless and mobile technology cannot be considered separately when defining m-
Government. It can be argued that mobile and wireless technologies are the main
enablers of the adoption of m-Government. Therefore, our definition of m-Government
in this study will refer to government providing services to employees, citizens,
businesses, and other government organisations using MWTs. The next section explains
public services by defining the electronic services using mobile applications and service
that will assist in providing further definition of m-Government.
2.3.2 Mobile services and application
The term e-Services mean electronic services and has many applications that can be
found in many disciplines. As discussed above, the context of this study is within the
public sector. Therefore the use and description of 'e' or 'm' services in this study is
limited to the context of e-Government and m-Government. This study refers to the
services delivered by the use of ICT as part of public service delivery as e-Services. M-
Services, on the other hand, are services that can be delivered by means of MWTs.
While e-Government in Vanuatu may still be at its early stage and is undergoing
development, the Vanuatu government is yet to develop a central web portal that can
incorporate all e-Government services. The current website of the Vanuatu government
www.governmentofvanuatu.vu (see Figure 2:5) is still under development. Currently the
site only displays general government information and services such as news,
government contacts and other government related reports. Despite this, a few other
government agencies have developed their own e-Services. For example the Department
of customs website www.vanuatucustoms.org provides the ability for citizens to
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