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while others may take home issued laptops. Few of these government officials who
work in local and other provincial systems need access to the department intranet and to
the Internet. Intranets are not so widely used and only few units have their information
available on the Web and accessible either on their intranet or the Internet.
5.2.2 Interview Results
Interviews were held with senior government officials within the IT departments of each
government unit to provide an overall view of m-Readiness within the national
government. The questions that were put to interviewees are presented below along with
a summary of the responses obtained for each question.
Q1. What is your current position?
This question seeks to find out the level of responsibility of each respondent as it was
initially intended to limit participation to senior government officials and senior
technical officers. A few respondents indicated middle level management and other
lower position especially in the case where the senior officer was not available at the
time of the interview (see Table 5.1). Further, a few other senior managers who were
not able to take part in the interview had authorisation to other officers to take part in
the interview on their behalf. It has been observed that not all respondents were IT
officers. This was due to the fact that many of the government units did not have IT
sections of their own. However, most of the interviews had sufficient technical
background and information regarding the use of computers, laptops, mobile phones,
and the Internet in their respective work place.
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