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Table of Contents Attestation of Authorship .................................................................................................... v List of Figures ..................................................................................................................... vi List of Tables ..................................................................................................................... vii List of Abbreviation .......................................................................................................... viii Abstract ......................................................................................................................... - 1 - Acknowledgments .......................................................................................................... - 3 - Chapter 1 : Introduction and Problem statement........................................................... - 4 - 1.1 The case of the Pacific island state of Vanuatu ......................................................... - 5 - 1.2 Rationale of the study ............................................................................................... - 8 - 1.3 The potential benefits of the study .......................................................................... - 11 - 1.4 Research Problem ................................................................................................... - 12 - 1.5 Scope and Limitations ............................................................................................. - 13 - 1.6 Outline of chapters .................................................................................................. - 14 - 1.8 Summary ................................................................................................................. - 16 - Chapter 2 : Literature Review ..................................................................................... - 18 - 2.1 E-government ......................................................................................................... - 19 - 2.1.1 e-Government Delivery Model ...................................................................... - 21 - 2.1.2 Evolution of e-Government ........................................................................... - 22 - 2.2. E-Readiness ............................................................................................................. - 23 - 2.3 M-Government ....................................................................................................... - 28 - 2.3.1 Definition ........................................................................................................ - 28 - 2.3.2 Mobile services and application ..................................................................... - 31 - 2.3.3 m-Government drivers, services and technologies ......................................... - 34 - 2.4 Wireless Mobile Technology Overview ................................................................. - 37 - 2.4.1 Mobile and wireless device ............................................................................ - 39 - 2.4.2 Mobile computers .......................................................................................... - 41 - 2.4.3 Other Mobile Devices .................................................................................... - 41 - 2.4.4 Application and Software ............................................................................... - 42 - 2.5 Examples of m-Government Services .................................................................... - 43 - 2.6 Benefits of m-Government Services ...................................................................... - 43 - 2.7 Limitations and challenges of m-Government ....................................................... - 45 - ii
2.7.1 Language and Literacy .................................................................................... - 46 - 2.7.2 Technology limitations ................................................................................... - 47 - 2.7.3 Legislative and Regulatory Barriers................................................................ - 48 - 2.7.4 Challenges ....................................................................................................... - 48 - 2.8 m-Government examples within the national and global context .......................... - 51 - 2.9 The case of Vanuatu ............................................................................................... - 53 - 2.10 Summary ................................................................................................................ - 55 - Chapter 3 : M-Government Readiness Framework ..................................................... - 57 - 3.1 e-Readiness tools ................................................................................................... - 59 - 3.2 Defining m-Readiness ............................................................................................ - 64 - 3.3 M-readiness framework compile for this study ..................................................... - 67 - 3.4 Measuring e-Readiness and m-Readiness .............................................................. - 69 - 3.5 Evaluating the results ............................................................................................. - 69 - Chapter 4 : Methodology ............................................................................................. - 73 - 4.1. Introduction .................................................................................................................. - 73 - 4.2. Research Approach ...................................................................................................... - 73 - 4.3 Study Sample ......................................................................................................... - 75 - 4.4 Primary Data Collection Methods .......................................................................... - 76 - 4.5 Primary Data Collection Process and Instruments ................................................. - 78 - 4.6 Secondary Data ...................................................................................................... - 81 - 4.7 Data Processing and Analysis ................................................................................. - 82 - 4.8 Ethical Considerations ........................................................................................... - 83 - 4.9 Summary ................................................................................................................. - 84 - Chapter 5 : Research Findings ..................................................................................... - 85 - 5.1 Government resources and related initiatives ........................................................ - 85 - 5.2 Interview and survey data reported in this section ................................................. - 87 - 5.2.1 Others mobility .............................................................................................. - 87 - 5.2.2 Interview Results............................................................................................ - 88 - 5.2.3 Mobile Technology awareness survey results .............................................. - 104 - 5.2.4 Survey Results based on TRI ........................................................................ - 112 - 5.2.5 Reliability of Telecommunication Network Assessment survey results ....... - 113 - 5.3 Summary .............................................................................................................. - 115 - Chapter 6 : Discussion, Conclusion and Recommendations ....................................... - 117 - 6.1 The m-Readiness state of the VGO ...................................................................... - 117 - iii
Page 1: Exploring M-Government Readiness Th
Page 5 and 6: Attestation of Authorship “I here
Page 7 and 8: List of Tables Table 2:1 E-Readines
Page 9 and 10: IDC . . . . . . . . . . . . . . . .
Page 11 and 12: Abstract The notion of mobile gover
Page 13 and 14: Acknowledgments I owe my deepest gr
Page 15 and 16: In summary, m-Government provides s
Page 17 and 18: using mobile phones than fixed-line
Page 19 and 20: telephones over the last two years
Page 21 and 22: still being implemented. There are
Page 23 and 24: The study will investigate the scop
Page 25 and 26: the investigation of the current si
Page 27 and 28: government employees are becoming m
Page 29 and 30: Government services will be discuss
Page 31 and 32: Figure 2:1 E-government indicators.
Page 33 and 34: egulations while stage III consider
Page 35 and 36: services provided by a country's go
Page 37 and 38: Low ranking of countries in this re
Page 39 and 40: According to Wikipedia (2010b) wire
Page 41 and 42: The various definitions of m-Govern
Page 43 and 44: M-Communication is possibly the mos
Page 45 and 46: mobile communication, it is expecte
Page 47 and 48: The delivery model (G2G, G2E, G2B,
Page 49 and 50: obvious, telecommunication companie
Page 51 and 52: Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
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However, some services could be reg
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knowledge and skills of how they ar
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Once this pre-paid credit is used u
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None All Staff Admin Staff Field St
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“In our department we don’t hav
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are policies in how government can
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unsure to very important (Appendix
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Q10. Please indicate in general you
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technology over the last two years.
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Figure 5:8 Overall importance of em
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the mean, standard deviation, minim
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their assessment on experiences in
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Chapter 6 : Discussion, Conclusion
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The findings provide evidence that
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and skills in the use of some of th
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Government services on offer in the
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thereby and thus to deliver better
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the issue of long distance travel t
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Government including m-Services rea
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technology and even trainings on a
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high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
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Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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