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Government is appropriately as it is unlikely that in practical terms m-Government will
be completely separated from e-Government, given the state of existing developments
in Vanuatu.
The first main objective of the study was to investigate how the government
organisations were currently using MWT to deliver services to citizens. The
investigation carried out by this study considered only services delivered internally with
the country. A few examples of using MWT within Vanuatu government organisations
were provided in the previous chapter, based on data collected form secondary sources.
While there are many existing applications of MWTs that can be used to deliver services
to citizens - ranging from m-Administration to m-Security, it can be seen that these are
not used in any systematic or organised way as m-Government in Vanuatu is not yet
introduced as a concept. These results were further corroborated by the findings related
to interview questions 1-5 and 7-8, discussed below.
Evaluating the state of m-Readiness within VGO was the second major objective
driving the research. M-Readiness was defined and discussed in chapter 3. Based on
prior related work, an assessment framework was proposed in chapter 3 and used to
develop the methodology applied to assess the state of m-Readiness (presented in
chapter 4). Selected participants were interviewed face-to- face using the research
instrument described in chapter 4.
Along with gathering qualitative data about the use of MWT, quantitative data about the
attitude of government employees towards adopting MWT were also collected using
TRI which forms a part of the m-Readiness assessment framework; therefore a TRI
survey was included in the research instrument.
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